Sales Team Manager @ Sutherland Global Services (December 2006 - June 2017)
Senior Business Operations Manager @ Thunder Transportation (August 2008 - January 2012)
Delivery and Roofing @ Dayus Management (July 2006 - December 2006)
Machine operator @ Simke Gundrilling (January 2005 - January 2006)
Site Supervisor @ Elite Security Personnel LLC (January 2003 - January 2005)
Produce Clerk @ Zehrs Markets (January 1996 - January 2003)
Jr. Product Engineer @ Elring Klinger (January 2000 - January 2001)
Michael Dodge Education
St. Clair College
Call Center Trade (Two )
2009-2011
University of Windsor
None (Biology and Chemistry)
2000-2003
University of Guelph
None (Biological Engineering)
1998-1999
Michael Dodge Skills
Customer Satisfaction
Inbound Marketing
Process Improvement
Government Liason
Innovative Problem Solver
Operations Management
Quality Assurance
Recruiting
Project Management
Coaching
BPO
Budgets
Time Management
Call Center
Leadership
Data Analysis
Training
Management
Leadership Development
Sales
Analysis
Avaya
Business Development
Business Leadership
Business Process Improvement
Business Process Outsourcing (BPO)
Business-to-Business (B2B)
Call Center Development
Call Centers
Contact Centers
Customer Experience
Customer Experience Management
Customer Relationship Management (CRM)
Customer Service
Customer Service Operations
Employee Training
Human Resources
Human Resources (HR)
Offshoring
Outsourcing
Outsourcing Management
Process Excellence
Quality Management
Service Delivery
Strategy
Talent Acquisition
Team Building
Team Leadership
Team Management
Teamwork
Telecommunications
Troubleshooting
Vendor Management
Workforce Management
hosted pbx
Soft Skills
Business Process Outsourcing Bpo
Technical Support
Quality Control
Business to Business B2b
Business Process Outsourcing
Business to Business
Michael Dodge Summary
Michael Dodge, based in Lakeshore, ON, CA, is currently a Customer Experience Manager (Service) at Security ONE Alarm Systems. Michael Dodge brings experience from previous roles at Security ONE Alarm Systems, Lime Telenet Inc and L&M Renovations. Michael Dodge holds a 2009 - 2011 Call Center Trade in Two @ St. Clair College. With a robust skill set that includes Customer Satisfaction, Inbound Marketing, Process Improvement, Government Liason, Innovative Problem Solver and more. Michael Dodge has 2 emails and 1 mobile phone numbers on RocketReach.
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