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Michael Dineen Location
Albuquerque, NM, US
Michael Dineen Work
2022 -now Director, Member Services @
2020 -2022 Director, Exchange Operations and Consumer Experience @
2016 -2020 Chief Experience Officer @
2015 -2016 Senior Director of Exchange Operations @
2013 -2015 Director; Service and Support @
2011 -2013 Senior Manager -- Health Plan Operations, Customer Experience, and Contact Center Management @
2007 -2011 Senior Global Resource Planning Operations @
2000 -2006 Senior Technical Project Director @
1997 -2000 Senior Program Manager @
Michael Dineen Education
University of New Mexico
Bachelor of Arts (Political Science, Communications)
1992-1996
Michael Dineen Skills
Health Insurance Exchanges
Cross-functional Team Leadership
Program Management
Vendor Management
Call Centers
Workforce Management
Strategic Planning
Performance Management
Customer Experience
Business Analysis
Outsourcing
Operations Management
• Project / program management
PMP
Analytics
BPO
Call Center
Project Portfolio Management
Content Strategy
Technical Writing
Michael Dineen Summary
Michael Dineen, based in Albuquerque, NM, US, is currently a Director, Member Services at UNITE HERE HEALTH. Michael Dineen brings experience from previous roles at NFP Health, LadyBoss Health & Weight Loss, Alorica and beWellnm. Michael Dineen holds a 1992 - 1996 Bachelor of Arts in Political Science, Communications @ University of New Mexico. With a robust skill set that includes Health Insurance Exchanges, Cross-functional Team Leadership, Program Management, Vendor Management, Call Centers and more. Michael Dineen has 2 emails and 1 mobile phone numbers on RocketReach.
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