Michael Desmet Email & Phone Number
Head of Operations @ Agilisys
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Michael Desmet Location
- Canterbury, GB
Michael Desmet Work
- Head of Operations @ (April 2023 - Present)
- Head Of Customer Service @ (August 2018 - March 2023)
- Senior Manager Supplier Performance @ (August 2017 - August 2018)
- Contact Center Manager @ (November 2015 - July 2017)
- Head of Sales Operations @ (November 2015 - July 2017)
- Operations Manager @ (April 2014 - November 2015)
- Performance and Helpdesk Manager @ (October 2012 - November 2015)
- Service Performance Manager @ (October 2006 - September 2012)
- Head of Operations @ (April 2026 - April 2026)
- Duty Manager @ (January 2000 - January 2007)
- Collections Duty Manager @ (January 2002 - January 2006)
- Duty Manager @
- Duty Manager @ (January 1999 - January 2007)
- Team Manager Telephone Banking @ (January 1995 - September 1999)
Michael Desmet Education
- University of Kent
Executive MBA (Business/Commerce, General)
2020-2022 - Institute for Apprenticeships & Technical Education
Senior Leader Level 7 (MBA)
2020-2022 - University of Kent
Master of Business Administration (Business Administration and Management, General)
2020-2022 - De La Salle Holy Cross College 1981-1990
- Chartered Management Institute
Executive MBA, FCMI CMgr (Business Administration and Management, General)
Michael Desmet Skills
- Service Delivery Management
- Customer Service
- Call Center
- Real Time Monitoring
- Relationship Management
- People Development
- Change Management
- Six Sigma
- Team Leadership
- KPI Reports
- Project Management
- Outsourcing
- Collections
- Business Networking
- Avaya
- Aspect
- CMS
- Microsoft Office
- Offshore Outsourcing
- Service Delivery
- Stakeholder Management
- Account Management
- Workforce Management
- Business Analysis
- Team Management
- BPO
- Offshoring
- Cross-functional Team Leadership
- Business Transformation
- Recruiting
- Program Management
- Call Centers
- Management
- Customer Experience
- Contact Centers
- Business Process Improvement
- Project Delivery
- Sla
- Coaching
- Operations Management
- Process Improvement
- Performance Management
- Leadership
- Team Building
- Human Resources
- CRM
- Mentoring
- Banking
- Logistics
- Financial Services
- Operations
- Cross Functional Team Leadership
- Financial Analysis
- Operations Processes
- Services
Michael Desmet Summary
- Michael Desmet, based in Canterbury, GB, is currently a Head of Operations at Agilisys. Michael Desmet brings experience from previous roles at Agilisys, NewDay and DOVETAIL SERVICES (UK) LIMITED. Michael Desmet holds a 2020 - 2022 Executive MBA in Business/Commerce, General @ University of Kent. With a robust skill set that includes Service Delivery Management, Customer Service, Call Center, Real Time Monitoring, Relationship Management and more. Michael Desmet has 2 emails and 2 mobile phone numbers on RocketReach.
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