Michael Cunanan Email & Phone Number
Principal Problem Manager, Global Service Operations @ Pegasystems
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Michael Cunanan Location
- Everett, WA, US
Michael Cunanan Work
- Principal Problem Manager, Global Service Operations @ (August 2022 - Present)
- Principal Problem Manager, Service Delivery @ (April 2021 - April 2022)
- Problem Management Quality Lead, Enterprise IT Operations @ (January 2019 - April 2021)
- Problem Management Team Lead, IT Product Systems @ (July 2017 - January 2019)
- Problem Manager, Production Operations @ (November 2014 - July 2017)
- Problem Manager, IT Operations @ (April 2011 - November 2014)
- Service Integrator and Knowledge Manager, IT Operations @ (February 2006 - April 2011)
- Enterprise Help Desk Analyst, IT Operations @ (November 2004 - January 2006)
- Outage Technician, IT Help Desk @ (June 1999 - March 2004)
Michael Cunanan Education
- University of Phoenix
(Business Administration courses)
- Olympic College
(General Education courses)
- Shoreline Community College
(Computer Programming courses)
Michael Cunanan Skills
- Root Cause Analysis
- Problem Management
- Problem Solving
- IT Service Management
- IT Operations
- ITIL
- Process Improvement
- Software Documentation
- Incident Management
- Troubleshooting
- Integration
- BMC Remedy
- Service Desk
- Configuration Management
- Technical Writing
- Visio
- SharePoint
- Testing
- Systems Thinking
- Knowledge Management
- Technical Support
- Windows 7
- Networking
- Cross-functional Team Leadership
- Service Integration
- System Deployment
- Analysis
- Help Desk Support
- Disaster Recovery
- XP
- Computer Hardware
- Vendor Management
- Requirements Analysis
- Information Technology
- Software Installation
- SDLC
- Documentation
- Call Center
- Security
- Blackberry Enterprise Server
- Leadership
- Active Directory
- Servers
- IT Management
- System Administration
- Call Centers
- VPN
- Service Delivery
- Microsoft Exchange
- Operating Systems
- Cross Functional Team Leadership
Michael Cunanan Summary
- Michael Cunanan, based in Everett, WA, US, is currently a Principal Problem Manager, Global Service Operations at Pegasystems. Michael Cunanan brings experience from previous roles at Dell Technologies and Boeing. Michael Cunanan holds a University of Phoenix. With a robust skill set that includes Root Cause Analysis, Problem Management, Problem Solving, IT Service Management, IT Operations and more. Michael Cunanan has 3 emails and 2 mobile phone numbers on RocketReach.
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