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Michael Coon Location
Chicago, IL, US
Michael Coon Work
Director of Operational Performance - Sears PartsDirect @ (April 2019 - Present)
Director of Customer Experience and Optimization @ (October 2015 - March 2019)
Director of Customer Contact Channels @ (April 2011 - October 2015)
Director, Project Portfolio @ (April 2009 - March 2011)
Business Program Manager @ (February 2008 - April 2009)
IT Project Manager @ (January 2005 - February 2008)
Michael Coon Education
Brigham Young University
(Physics)
Columbia College
Bachelor’s Degree (Physics and Mathematics)
Michael Coon Skills
Retail
Process Improvement
Customer Experience
Project Management
Cross-functional Team Leadership
Team Building
Vendor Management
Call Centers
Team Leadership
Inventory Management
Customer Satisfaction
Management
Leadership
Operations Management
Business Development
Forecasting
Change Management
Customer Service
Business Process Improvement
Cross Functional Team Leadership
Cross Functional Team
Michael Coon Summary
Michael Coon, based in Chicago, IL, US, is currently a Director of Operational Performance - Sears PartsDirect at Transformco. Michael Coon brings experience from previous roles at Sears Holdings Corporation and Sears Home Services. Michael Coon holds a Brigham Young University. With a robust skill set that includes Retail, Process Improvement, Customer Experience, Project Management, Cross-functional Team Leadership and more. Michael Coon has 4 emails and 1 mobile phone numbers on RocketReach.
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