Joseph Matteo Email & Phone Number
Head of Customer and Service Provider Experience @ Transformco
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Joseph Matteo Location
- Philadelphia, PA, US
Joseph Matteo Work
- Head of Customer and Service Provider Experience @ (April 2025 - Present)
- Vice President, Customer Experience Strategy and Operations @ (February 2023 - December 2024)
- Executive Director, Customer Experience Strategy and Operations @ (August 2021 - February 2023)
- Executive Director, Strategic Initiatives and Field Operations @ (March 2020 - August 2021)
- Senior Director, Strategic Initiatives and Field Operations @ (March 2016 - March 2020)
- Manager, Technology Assurance and Advisory Services @ (January 2010 - March 2016)
- Consultant, Technology Advisory @ (August 2008 - November 2009)
Joseph Matteo Education
- Drexel University
Bachelor of Science (BS) (Information Systems)
Joseph Matteo Skills
- Customer Experience
- Project Management
- Business Analysis
- Change Management
- Operations Management
- Policy Analysis
- Auditing
- Risk Management
- Information Security Management
- Security Audits
- Disaster Recovery
- ITIL
- Relationship Building
- Storytelling
- Cross-functional Team Leadership
- Customer Experience Management
- Customer Service Operations
- Trusted Business Partner
- Governance Framework
- Operation Efficiencies
- Optimizing Performance
- Process Improvement
- Policy Development
- CISA
- Certified Information Security Manager (CISM)
- A/B Testing
- Artificial Intelligence (AI)
- Build Strong Relationships
- Business Case Development
- Business Growth Strategies
- Business Process Improvement
- Business-to-Business (B2B)
- Customer Experience Transformation
- Customer Support
- Digital Strategy
- End to End Delivery
- Enterprise Risk Management
- IT Service Management
- Operational Efficiency
- Operational Excellence
- P&L Management
- Process Automation
- Project Portfolio Management
- Third Party Relationships
- Third-Party Vendor Management
Joseph Matteo Summary
- Joseph Matteo, based in Philadelphia, PA, US, is currently a Head of Customer and Service Provider Experience at Transformco. Joseph Matteo brings experience from previous roles at Comcast. Joseph Matteo holds a Bachelor of Science (BS) in Information Systems @ Drexel University. With a robust skill set that includes Customer Experience, Project Management, Business Analysis, Change Management, Operations Management and more. Joseph Matteo has 4 emails and 7 mobile phone numbers on RocketReach.
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