Michael Child Email & Phone Number

Sr. Director, Client Results @ LiveOps

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Michael Child Location

Orlando, FL, US

Michael Child Work

Sr. Director, Client Results @ (February 2025 - Present)
Director, Client Results @ (January 2022 - February 2025)
Owner @ M. Child Consulting and Services, LLC (December 2019 - Present)
Director of Client Services @ (July 2020 - January 2022)
Contact Center Consultant @ (December 2019 - April 2020)
Director of Customer Escalations @ (December 2018 - November 2019)
Director of BPO Management (Customer Service) @ (July 2017 - April 2019)
Contact Center Manager and Implementation Analyst @ (November 2014 - July 2017)
Contact Center Manager @ (January 2011 - September 2013)
Contact Center Manager @ (July 2009 - December 2010)
Contact Center Supervisor @ (July 2007 - June 2009)

Michael Child Education

Weber State University
Mkt & Bs Admin ( Marketing)
1996-2000

Michael Child Skills

Budgeting
Business Development
Business Process Outsourcing (BPO)
Call Center Administration
Call Center Architecture
Call Center Development
Call Monitoring
Call center start-up
Capacity Planning
Client Services
Communication
Community Banking
Contact Center Management
Contact Center Operations
Contact Center Optimization
Contact Center Strategy
Contact Centers
Creative Problem Solving
Critical Thinking
Customer Engagement
Customer Experience
Customer Interaction
Customer Interaction Management
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Service Training
Customer Support
Dashboard
Data Analysis
Director level
Escalation Resolution
Escalations Management
Focus Groups
Forecasting
Goal Setting
KPI Dashboards
KPI Reports
Knowledge Acquisition
Management
Microsoft Excel
Operations Management
Performance Improvement
Performance Management
Problem Solving
Root Cause Analysis
SAS (Software)
Seeing the Bigger Picture
Service Delivery
Service-Level Agreements (SLA)
Skill Development
Talent Management
Training & Development
Vendor Management
Property & Casualty Insurance
General Insurance
Casualty
Insurance
Consultative Selling
Territory
Accident
Account Management
Business Planning
Strategic Planning
Commercial Insurance
Time Management
Commercial Lines
Life Insurance
Sales Operations
Team Building
New Business Development
Public Speaking
Power Point
Training
Marketing
Underwriting
Sales
Legal Liability
Small Business
Liability
Professional Liability
Term Life Insurance
Workers Compensation
Selling
Brokers
Claim
Umbrella Insurance
Casualty Insurance
Sales Management
Leadership
Risk Management
Negotiation
Customer Retention
Homeowners
Marketing Strategy
Business Process Improvement
Working with Brokers
Business Strategy
Cross Functional Team Leadership
Project Management
Property and Casualty Insurance
Small Business Development

Michael Child Summary

Michael Child, based in Orlando, FL, US, is currently a Sr. Director, Client Results at Liveops, Inc.. Michael Child brings experience from previous roles at Liveops, Inc., M. Child Consulting and Services, LLC, Inktel Contact Center Solutions and Capital Vacations. Michael Child holds a 1996 - 2000 Mkt & Bs Admin in Marketing @ Weber State University. With a robust skill set that includes Budgeting, Business Development, Business Process Outsourcing (BPO), Call Center Administration, Call Center Architecture and more. Michael Child has 2 emails and 7 mobile phone numbers on RocketReach.