Owner @ M. Child Consulting and Services, LLC (December 2019 - Present)
Director, Client Results @ (January 2022 - February 2025)
Director of Client Services @ (July 2020 - January 2022)
Contact Center Consultant @ (December 2019 - April 2020)
Director of Customer Escalations @ (December 2018 - November 2019)
Director of BPO Management (Customer Service) @ (July 2017 - April 2019)
Contact Center Manager and Implementation Analyst @ (November 2014 - July 2017)
Contact Center Manager @ (January 2011 - September 2013)
Contact Center Manager @ (July 2009 - December 2010)
Contact Center Supervisor @ (July 2007 - June 2009)
Michael Child Education
Weber State University
Mkt & Bs Admin ( Marketing)
1996-2000
Michael Child Skills
Property & Casualty Insurance
General Insurance
Casualty
Insurance
Consultative Selling
Territory
Accident
Account Management
Business Planning
Strategic Planning
Commercial Insurance
Time Management
Commercial Lines
Life Insurance
Management
Sales Operations
Team Building
New Business Development
Public Speaking
Power Point
Microsoft Excel
Training
Marketing
Underwriting
Sales
Legal Liability
Small Business
Liability
Professional Liability
Term Life Insurance
Workers Compensation
Selling
Brokers
Claim
Umbrella Insurance
Casualty Insurance
Customer Service
Sales Management
Leadership
Risk Management
Negotiation
Customer Retention
Homeowners
Marketing Strategy
Business Process Improvement
Working with Brokers
Business Development
Business Strategy
Cross Functional Team Leadership
Project Management
Property and Casualty Insurance
Small Business Development
Michael Child Summary
Michael Child, based in Orlando, FL, US, is currently a Sr. Director, Client Results at Liveops, Inc.. Michael Child brings experience from previous roles at M. Child Consulting and Services, LLC, Liveops, Inc., Inktel Contact Center Solutions and Capital Vacations. Michael Child holds a 1996 - 2000 Mkt & Bs Admin in Marketing @ Weber State University. With a robust skill set that includes Property & Casualty Insurance, General Insurance, Casualty, Insurance, Consultative Selling and more. Michael Child has 2 emails and 7 mobile phone numbers on RocketReach.
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