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Michael Callipari Location
United Arab Emirates
Michael Callipari Work
Vice President Operations - Japan @ (January 2021 - Present)
Director of Customer Service Operations, Contact Centers, Dubai, UAE @ (April 2018 - January 2021)
Director of MENA Vendor Management and Operations Support, Dubai, UAE @ (January 2017 - April 2018)
Head of APAC Vendor Management, Singapore @ (July 2015 - January 2017)
Director of Call Center Operations (MNC Division), Tokyo Japan @ (January 2014 - July 2015)
Director of Site Operations, Cairo Egypt @ Stream Global Services (January 2012 - January 2014)
Senior Manager, Operations Planning, EMEA @ Stream Global Services (August 2010 - March 2012)
Operations Planning Manager @ Stream Global Services (June 2009 - August 2010)
Support Delivery Manager @ Stream Global Services (August 2002 - June 2009)
Michael Callipari Skills
Analysis
Avaya
BPO
Business Analysis
Business Process
Business Process Improvement
Business Strategy
COPC
CRM
Call Center Development
Call Centers
Change Management
Coaching
Contact Center Management
Contact Center Operations
Contact Centers
Customer Experience
Customer Satisfaction
Driving Performance
Employee Engagement
Executive Management
Forecasting
IVR
Inbound Marketing
Key Performance Indicators
Launch Operations
Leadership
Management
Offshore Outsourcing
Offshoring
Operational Excellence
Operations Management
Outsourcing
Performance Improvement
Performance Management
Process Improvement
Process Management
Resource Management
Service Delivery
Six Sigma
Sla
Soft Skills
Strategy
Team Building
Team Leadership
Team Management
Technical Support
Telecommunications
Transition Management
Vendor Management
Workforce Management
Call Center
ACD
Strategic Planning
Project Management
Training
Site Operations
Operations
International Operations
Public Speaking
Michael Callipari Summary
Michael Callipari, based in United Arab Emirates, is currently a Vice President Operations - Japan at TDCX. Michael Callipari brings experience from previous roles at Emaar, Careem, Airbnb and Bellsystem24, Inc. With a robust skill set that includes Analysis, Avaya, BPO, Business Analysis, Business Process and more. Michael Callipari has 2 emails and 5 mobile phone numbers on RocketReach.
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