Michael Callipari Email & Phone Number
Vice President Operations - Japan @ TDCX
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Michael Callipari Location
- United Arab Emirates
Michael Callipari Work
- 2021 - now Vice President Operations - Japan @
- 2018 - 2021 Director of Customer Service Operations, Contact Centers, Dubai, UAE @
- 2017 - 2018 Director of MENA Vendor Management and Operations Support, Dubai, UAE @
- 2015 - 2017 Head of APAC Vendor Management, Singapore @
- 2014 - 2015 Director of Call Center Operations (MNC Division), Tokyo Japan @
- 2012 - 2014 Director of Site Operations, Cairo Egypt @ Stream Global Services
- 2010 - 2012 Senior Manager, Operations Planning, EMEA @ Stream Global Services
- 2009 - 2010 Operations Planning Manager @ Stream Global Services
- 2002 - 2009 Support Delivery Manager @ Stream Global Services
Michael Callipari Skills
- Workforce Management
- BPO
- Call Centers
- Outsourcing
- Contact Centers
- Performance Management
- Call Center Development
- Service Delivery
- Customer Experience
- Offshoring
- Sla
- Management
- Team Management
- Call Center
- Team Leadership
- Inbound Marketing
- COPC
- Operations Management
- Customer Satisfaction
- Change Management
- Vendor Management
- Contact Center Operations
- Key Performance Indicators
- Business Process Improvement
- Leadership
- Transition Management
- CRM
- IVR
- Avaya
- Process Improvement
- Contact Center Management
- ACD
- Six Sigma
- Forecasting
- Business Analysis
- Operational Excellence
- Resource Management
- Executive Management
- Strategy
- Process Management
- Telecommunications
- Technical Support
- Employee Engagement
- Business Process
- Soft Skills
- Coaching
- Performance Improvement
- Team Building
- Analysis
- Launch Operations
- Strategic Planning
- Project Management
- Training
- Site Operations
- Operations
- International Operations
- Public Speaking
- Offshore Outsourcing
- Business Strategy
Michael Callipari Summary
- Michael Callipari, based in United Arab Emirates, is currently a Vice President Operations - Japan at TDCX. Michael Callipari brings experience from previous roles at Emaar, Careem, Airbnb and Bellsystem24, Inc. With a robust skill set that includes Workforce Management, BPO, Call Centers, Outsourcing, Contact Centers and more. Michael Callipari has 2 emails and 5 mobile phone numbers on RocketReach.
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