Michael Brandt Email & Phone Number
Founder, Senior Consultant and Educator @ CX-Excellence
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Michael Brandt Location
- Lugano, TI, CH
Michael Brandt Work
- Founder, Senior Consultant and Educator @ (January 2020 - Present)
- Faculty Director - Certified Customer Success Manager Program @ (March 2026 - Present)
- Training Lead and CX Consultant @ (November 2021 - Present)
- Course Facilitator @ (June 2024 - Present)
- Group Vice President - Customer Experience @ (February 2012 - March 2020)
- General Manager Quality @ (July 2009 - February 2012)
- General Manager, Head of BU Manufacturing Support (a.i) @ (January 2009 - July 2009)
- General Manager BU Production Network @ (October 2007 - December 2008)
- JV President and CEO @ (September 2000 - September 2007)
Michael Brandt Education
- University of Zurich
(Economics & Business)
- Hult Ashridge Executive Education
Advanced Management Programme (Advanced Management Programme)
- University of Virginia, Darden School of Business Administration,
Advanced Management Programme (Bargaining & Negotiating)
Michael Brandt Skills
- Quality Management
- Process Improvement
- Customer Satisfaction
- Net Promoter Score
- Quality System
- Customer Complaint Management
- Customer Loyalty Measurement
- Management
- Change Management
- Project Planning
- Business Strategy
- Team Leadership
- Continuous Improvement
- Project Management
- Negotiation
- Six Sigma
- Product Complaints
- Leadership
- Manufacturing
- Cross-functional Team Leadership
- Operational Excellence
- Operations Management
- Business Process Improvement
- Product Management
- Customer Experience Management
- Customer Experience
- Cross Functional Team Leadership
- Cross Functional Team
- Customer Complaint
- Customer Loyalty
- Microsoft Office
- Business Process
- Strategy
- English
- Analytics
- Strategic Planning
- Business Development
- Customer Service Management
- Mentoring
- Microsoft Word
- Microsoft Excel
Michael Brandt Summary
- Michael Brandt, based in Lugano, TI, CH, is currently a Founder, Senior Consultant and Educator at CX-Excellence. Michael Brandt brings experience from previous roles at Chartered Institute of Professional Certifications, Lexden CX | Customer Experience Consultants, Growthspace and ABB. Michael Brandt holds a University of Zurich. With a robust skill set that includes Quality Management, Process Improvement, Customer Satisfaction, Net Promoter Score, Quality System and more. Michael Brandt has 2 emails and 1 mobile phone numbers on RocketReach.
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