CX-Excellence Information

At CX-Excellence, we help organisations turn customer experience into a lasting competitive advantage. Founded by Michael Brandt, Certified Customer Experience Professional (CCXP) and former ABB Group executive with over 25 years of global B2B leadership, we bring real-world expertise, not theory. Our consulting and training services cover CX strategy, Customer Journey Mapping, Voice of Customer programmes, Complaint Management, and Customer Care process optimisation. We also deliver practical training in staff engagement, people management, and customer communications, equipping your teams with skills that make a measurable difference. For corporate clients, we design fully customised programmes tailored to your industry, culture, and objectives, on-site or remote, in workshop or training format. Public courses are also available. Every engagement begins with a complimentary exploratory call to discuss topics, participants, objectives, and format. No obligations, just a conversation. Michael is also available for keynote speaking and panel moderation on CX-related topics. Ready to elevate your customer experience? Contact us for your free initial consultation.