Director, Lifecycle Management Service Delivery @ (May 2024 - October 2025)
Senior Program Manager @ (May 2023 - December 2023)
Senior Manager, Service Delivery @ (March 2021 - January 2023)
Service Delivery Manager with Retail Business Services, an Ahold Delhaize company @ Retail Business Services (May 2020 - March 2021)
Client Implementation Manager @ (March 2019 - January 2020)
Senior Services Delivery Manager @ (September 2016 - March 2019)
High Touch Operations Manager @ (September 2006 - September 2016)
Service Support Project Manager, Americas SSM Organization @ (June 2011 - October 2013)
PMO Consultant - Global Technology and Operations @ (February 2014 - September 2015)
Cisco Project Manager and Internet Commerce Tool Owner @ (January 2003 - January 2006)
Implementation Liaison @ (June 2000 - January 2002)
Marketing and Special Events Manager @ Nine Rivers Technology (October 1998 - May 2000)
Information Developer @
PC Direct Sales @ (January 1995 - January 1997)
Michael Boylan Education
University of North Carolina Wilmington
BA (English)
UW-Stout Polytechnic
Master of Science - MS (Information and Communication Technologies)
Michael Boylan Skills
Cross-functional Team Leadership
Cisco Technologies
Strategy
Program Management
Management
Managed Services
Project Management
SaaS
Team Management
Troubleshooting
Data Center
Telecommunications
Vendor Management
Team Leadership
Customer Satisfaction
Cloud Computing
Customer Oriented
ITIL Certified
ITIL
Unified Communications
Product Management
Routing
Integration
Wireless
CCNP
Leadership
Cisco Systems Products
Cross Functional Team
Outages
Networking
Process Improvement
Strategic Planning
Operations
Cross Functional Team Leadership
Research
Routers
Customer Relationship Management Crm
Information Technology
Consulting
Professional Services
Enterprise Software
Business Process Improvement
Service Delivery
IT Service Management
Customer Relationship Management
Michael Boylan Summary
Michael Boylan, based in Raleigh, NC, US, is currently a Customer Success Operations Manager at Varonis. Michael Boylan brings experience from previous roles at UDT, FORWARD Platform, Dataprise and Retail Business Services. Michael Boylan holds a BA in English @ University of North Carolina Wilmington. With a robust skill set that includes Cross-functional Team Leadership, Cisco Technologies, Strategy, Program Management, Management and more. Michael Boylan has 2 emails and 2 mobile phone numbers on RocketReach.
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