2010 -
2011 Sr. Manager of Resource Planning Pacific and FC Region @
2005 -
2010 Sr. Manager Resource Planning and Analysis @ T-Mobile, USA
2004 -
2005 Manager of Reporting and Analysis @
2002 -
2005 National Forecast Manager @ Spherion
1998 -
2001 Corporate Workforce Manager @ The Faneuil Group
1996 -
1998 Resource Planning Analyst @
Michael Berreth Skills
Leadership
Customer Experience
Process Scheduler
Team Building
BPO
Business Transformation
Human Resources
Call Center
Sales
Avaya
Data Analysis
Forecasting
Customer Satisfaction
Telecommunications
Business Analysis
Vendor Management
Software Documentation
Process Improvement
Strategic Planning
Analysts
Workforce Management
Strategy
IVR
Microsoft Office
Operations Management
Contact Centers
Marketing
Temporary Placement
Business Process
Training
Business Process Improvement
Budgets
Management
Call Center Development
Coaching
Outsourcing
Call Centers
Integration
Analysis
Recruiting
Performance Management
Databases
Michael Berreth Summary
Michael Berreth, based in Kent, WA, US, is currently a Sr. Director Workforce Optimization at UnitedHealth Group. Michael Berreth brings experience from previous roles at Alorica, Expert Global Solutions, T-Mobile and T-Mobile, USA. With a robust skill set that includes Leadership, Customer Experience, Process Scheduler, Team Building, BPO and more. Michael Berreth has 3 emails and 2 mobile phone numbers on RocketReach.
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