2017 -2019 Manager, Systems Integration and Process Quality @ Bgis
2016 -2017 CSR Team Lead Technical Operations @ Bgis
2014 -2016 Service Desk Team Lead - Corporate Services Group @
2013 -2014 Program Management Team Lead - Onsite at Camh @
2011 -2013 Technical Services Team Lead - Onsite at Wsib @
2004 -2011 Service Desk Team Lead @
2004 -2004 Data Auditor @
Michael Barnes Education
CDI College 2003-2003
Michael Barnes Skills
Service Delivery Management
Collaborative Problem Solving
Citrix
Service Desk
ITIL
Technical Leadership
Incident Management
Vendor Management
System Administration
IT Operations
Program Management
Thinking Outside The Box
BMC Remedy
Disaster Recovery
Customer Service
Sla
Service Management
Service Level Agreements Sla
Service Delivery
Call Centers
VMware
IT Management
Project Delivery
IT Service Management
Service Level Agreements
Michael Barnes Summary
Michael Barnes, based in Ajax, ON, CA, is currently a Director of Operations at Andorix. Michael Barnes brings experience from previous roles at Bgis, Black & McDonald Limited and Compucom. Michael Barnes holds a 2003 - 2003 CDI College. With a robust skill set that includes Service Delivery Management, Collaborative Problem Solving, Citrix, Service Desk, ITIL and more. Michael Barnes has 1 emails on RocketReach.
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