2009 -2012 Principal Strategist and Owner @ Shenandoah Analytics
2007 -2009 Sr. Analyst, Contact Center Solutions @
2004 -2007 Contact Center Manager @
Michael Barbagallo Education
Old Dominion University
Masters (Business Adminstration)
West Virginia University
BS (Secondary Mathematics Education)
Michael Barbagallo Skills
Consulting
Retail Sales
Merchandising
Collaborative Problem Solving
Problem Solving
Written Communication
Organization Skills
Training
Oral Communication
Key Performance Indicators
Communication
Market Research
Contact Centers
Workforce Planning
Customer Service
Microsoft Office
Presentation Skills
Microsoft Excel
SQL
Customer Service Management
Customer Service Training
Customer Satisfaction
Process Improvement
Data Analysis
Project Management
Business Process Improvement
Program Management
Strategic Planning
Budget Management
Microsoft Access
Analytics
Leadership
Customer Experience
Customer Engagement
Customer Relationship Management (CRM)
Agile Methodologies
Agile Project Management
Six Sigma
Microsoft Project
Retrospectives
Agile Leadership
Jira
Technical Product Management
User Experience (UX)
Product Road Mapping
Business Analysis
Business Transformation
Product Management
Customer Journey Mapping
Design Thinking
Leadership Communication
Communication Analysis
Work Instructions
Educational Consulting
Parent Involvement
Parent Communication
Community Engagement
Communication Skills
Call Center
Call Center Development
Contact Center Operations
Contact Center Management
Expectations Management
Manage client expectations
Exceeding Customer Expectations
Association Memberships
Membership Relations
Call Centers
Telecommunications
Team Leadership
CTI
IVR
CRM
Strategy
Management
Cross-functional Team Leadership
Vendor Management
Profit
Sales
Membership
Education
Cross Functional Team Leadership
Mathematics
Quality Management
Writing
Team Building
Customer Relationship Management Crm
Contract Managers
Help Desk Support
Devotion
Sellers
Market
Suppliers
Strategist
Infrastructure
CAP
Vendors
Mortgage Brokers
Net
Customer Retention
Cost
Trend Analysis
Competitive Analysis
Mentoring
Finance
Member Engagement
Restrictions
Insurance Software
Operational Efficiency
Business Administration
Executive Support
Attachments
Rapid Response
Trusts
Feeling
Customer Support
Assessment
Trend
Plays
Revenue
Evening
Reality
Operational Analysis
Science
Short
American Express
Dialers
Results Driven Professional
Database Administration
Curriculum Development
IT Service Management
Attraction
PowerPoint
VIP
Workflow
Telephone Systems
Siemens
Uptime
Factor
Microsoft Products
Parallels
Microsoft PowerPoint
Networking
Stewardship
Escalation
Call Center Administration
System
Business Services
Troubleshooting
Charges
Atlanta
Build Trust
Speech Analytics
Possibility
Enterprise Communications
Looking At the Big Picture
Engineering
Reports
Workforce Management
Solution Implementation
Sum
Loyalty Programs
Reducing Costs
Operations Management
Budgeting
Asset Management
Nonprofits
Policy
Qualitative Research
Contract Negotiation
For Profit
Mind
Solution
Operational Excellence
Streamlining
Scheduling
Research
Articles
Service Providers
Reporting
Field Service
Capital
Investigation
Fannie Mae
Queue Management
Rivers
Campaigns
Written
Church Events
Analysis
Information Technology
Economics
Imagine
User Training
C
Debt
STAR
Calm
Virginia
Applications
Vendor Relations
Floors
Home
Negotiation
Detail
Advertising
ERP
Customer Relationship Management
Speech
Complementary
Product Support
End User Training
Operations
Cross Functional Team Building
Resourceful
Marketing
Donations
Social Influence
Apollo
Business Intelligence
Technical Support
Optimising
Measurements
Cost Control
Governance
Contractual Agreements
Engagement
Listener
Supports
Service Levels
Call Center Management
Re Engineering
Short Term
Servers
Presentations
Income
Member Services
Pricing
LinkedIn
Computer Proficiency
Business Systems
Responsibility
Brand Loyalty
Axis
Support Systems
Fact
Policies and Procedures
ITC
BPO
Retaining
Mathematics Education
International
Renewal
Intelligence
Executive Management
Portals
Social Studies
Data Transfer
Account Management
Meals
Trust
History
Teaching
Reviews
Introductions
Data Analytics
Mortgage Lending
Patient Outcomes
Credentials
Temps
Visio
Software
Referrals
Touch
Business Process Management
Kernel
Media Sales
Trustees
Outlook
Strengthening
Attachment
Relationship Building
Microsoft Word
Reston
Affiliate Marketing
Business Continuity
IT Operations
Agents
Moderate
Call Management
Business Process
Welfare
Restaurants
Discount
Invoicing
Market Analysis
Decision Making
Budgets
Switching
Staff Development
Optimization
Third Party Vendor Management
Coaching and Mentoring
Advocate
Trading
Software Development
Ser
Automatic
Individual Development
Unified Communications
Office Operations
Order Processing
Employee Benefits
Securities
Anticipate
White Papers
Databases
Michael Barbagallo Summary
Michael Barbagallo, based in Arlington, VA, US, is currently a Sr. Manager Membership Operations at CLIA | Cruise Lines International Association. Michael Barbagallo brings experience from previous roles at The Home Depot. Michael Barbagallo holds a Masters in Business Adminstration @ Old Dominion University. With a robust skill set that includes Consulting, Retail Sales, Merchandising, Collaborative Problem Solving, Problem Solving and more. Michael Barbagallo has 3 emails and 3 mobile phone numbers on RocketReach.
Get contact details of over 700M profiles across 60M companies - all with industry-leading accuracy. Sales and Recruiter users, try out our Email Finder Extension.
Use our AI-Powered Email Finder
Find business and personal emails and mobile phone numbers with exclusive coverage across niche job titles, industries, and more for unparalleled targeting. Also available via our Contact Data API.