Metrix Matrix, Inc. Information

Metrix Matrix performs satisfaction research for many different types of organizations and functions over many types of populations. Our core business is the collection and reporting of satisfaction levels and their key drivers whether they be from customers, employees, students, constituents or any other type of population whose satisfaction is important to you. Our research methods provide our clients continuous qualitative feedback on the services they are providing. This is essential to reinforce favorable behaviors and processes as they occur as well as preventing poor performance and processes before they become a much bigger problem. Our research results provide our clients with valid quantitative data to identify the key drivers behind their performance. These results become integral to action plans and budgets moving forward.