Mervin Factor Email
Resolution Manager @ Emma Mason
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Mervin Factor Location
- Cebu City, PH
Mervin Factor Work
- Resolution Manager @ (October 2020 - Present)
- Operations Supervisor @ (February 2020 - October 2020)
- Operations Supervisor @ (February 2019 - February 2020)
- Operations Supervisor @ (October 2015 - December 2018)
- Workforce Specialist @ (October 2012 - September 2015)
- Senior Customer Service Representative @ (February 2012 - September 2012)
- Customer Service Representative @ (June 2010 - January 2012)
- Customer Service Specialist @ (June 2008 - May 2010)
Mervin Factor Education
- Ateneo de Zamboanga University
High School Diploma
2000-2004 - Ateneo de Zamboanga University
Bachelor's degree (Nursing Education)
Mervin Factor Skills
- Customer Service
- Management
- Leadership
- Team Leadership
- Operations Management
- Team Building
- Coaching
- Time Management
- Workforce Management
- Customer Satisfaction
- Customer Experience
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Data Analysis
- Data Entry
- Workforce Planning
- Workforce Development
- Workforce Analytics
- Workforce Performance
- Root Cause Analysis
- Root Cause Problem Solving
- Behavior Management
- Analytical Skills
- Customer Engagement
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Service Management
Mervin Factor Summary
- Mervin Factor, based in Cebu City, PH, is currently a Resolution Manager at Emma Mason. Mervin Factor brings experience from previous roles at Accenture, Integrated Resources Call Center Solutions and STARTEK Philippines. Mervin Factor holds a 2000 - 2004 High School Diploma @ Ateneo de Zamboanga University. With a robust skill set that includes Customer Service, Management, Leadership, Team Leadership, Operations Management and more. Mervin Factor has 2 emails on RocketReach.
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