2011 -2015 General Manager - Customer Experience @
2007 -2010 Sr. Area Manager @
2005 -2007 Head Credit and Collection @
1998 -2005 Head Service Management Operations @
1997 -1998 Senior Manager Billing and Collection @ Fascel Limited
1996 -1997 Regional Collections Head @ PagePoint - Motorola
1994 -1995 Manager Collections @
1992 -1994 Asst Manager @
1990 -1992 Officer @
Mark Tavares Education
Shri Ram College of Commerce (SRCC)
B com Hons
1986-1989
st columbas school 1972-1986
Mark Tavares Skills
Operational Strategy
Executive Management
Customer Engagement
E-Commerce
Problem Solving
Negotiation
Operational Excellence
Strategic Thinking
Teamwork
Team Management
MIS
Telecommunications
Vendor Management
Service Delivery
Call Center
Customer Experience
Customer Lifecycle Management
BPO
Customer Retention
Operations Management
Product Management
Six Sigma
Account Management
Microsoft Office
Business Process Improvement
Distributed Team Management
VAS
Services
Business Process
Business Development
New Business Development
Channel
Sales Management
Customer Satisfaction
Call Centers
Business Strategy
Leadership
Management
Strategy
CRM
Microsoft Excel
Business Analysis
Mark Tavares Summary
Mark Tavares, based in Bengaluru, KA, IN, is currently a Director Operations at Emma Mason. Mark Tavares brings experience from previous roles at EZYSkills, Reliance Jio Infocom, Bharti Airtel Limited and Dell. Mark Tavares holds a 1986 - 1989 B com Hons @ Shri Ram College of Commerce (SRCC). With a robust skill set that includes Operational Strategy, Executive Management, Customer Engagement, E-Commerce, Problem Solving and more. Mark Tavares has 2 emails and 4 mobile phone numbers on RocketReach.
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