General Manager - Customer Experience @ (March 2011 - June 2015)
Sr. Area Manager @ (April 2007 - May 2010)
Head Credit and Collection @ (October 2005 - March 2007)
Head Service Management Operations @ (April 1998 - October 2005)
Senior Manager Billing and Collection @ Fascel Limited (September 1997 - March 1998)
Regional Collections Head @ PagePoint - Motorola (May 1996 - August 1997)
Manager Collections @ (January 1994 - November 1995)
Asst Manager @ (May 1992 - January 1994)
Officer @ (February 1990 - April 1992)
Mark Tavares Education
Shri Ram College of Commerce (SRCC)
B com Hons
1986-1989
st columbas school 1972-1986
Mark Tavares Skills
Operational Strategy
Executive Management
Customer Engagement
E-Commerce
Problem Solving
Negotiation
Operational Excellence
Strategic Thinking
Teamwork
Team Management
MIS
Telecommunications
Vendor Management
Service Delivery
Call Center
Customer Experience
Customer Lifecycle Management
BPO
Customer Retention
Operations Management
Product Management
Six Sigma
Account Management
Microsoft Office
Business Process Improvement
Distributed Team Management
VAS
Services
Business Process
Business Development
New Business Development
Channel
Sales Management
Customer Satisfaction
Call Centers
Business Strategy
Leadership
Management
Strategy
CRM
Microsoft Excel
Business Analysis
Mark Tavares Summary
Mark Tavares, based in Bengaluru, KA, IN, is currently a Director Operations at Emma Mason. Mark Tavares brings experience from previous roles at EZYSkills, Reliance Jio Infocom, Bharti Airtel Limited and Dell. Mark Tavares holds a 1986 - 1989 B com Hons @ Shri Ram College of Commerce (SRCC). With a robust skill set that includes Operational Strategy, Executive Management, Customer Engagement, E-Commerce, Problem Solving and more. Mark Tavares has 2 emails and 4 mobile phone numbers on RocketReach.
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