Mercer Smith Location

Austin, TX, US

Mercer Smith Work

  • 2025 - now  Senior Director, CX Strategy and Solutions @ Boldr
  • 2024 - 2025 VP, Community + Education @ PartnerHero
  • 2024 - 2024 VP, Managed Operations @ PartnerHero
  • 2022 - 2024 VP, CX Insights and Community @ PartnerHero
  • 2021 - 2022 VP of Customer Success @ Venafi
  • 2018 - 2021 VP of Customer Experience @ Appcues
  • 2017 - 2018 Consultant @ Appcues
  • 2015 - 2018 Head of Customer Support, Trello @ Atlassian
  • 2014 - 2015 Integrations Manager @ Campaign Monitor
  • 2013 - 2014 Customer Champion and Community Moderator @ Wistia

Mercer Smith Education

  • Emerson College

    Masters (Fine Arts; Creative Nonfiction)

    2010 - 2013
  • University of Rhode Island

    BA (Rhetoric, English)

    2006 - 2010

Mercer Smith Skills

  • Editing
  • Creative Writing
  • Copywriting
  • Blogging
  • Proofreading
  • Photoshop
  • Mac
  • Social Media
  • SEO copywriting
  • Web Design

Mercer Smith Summary

Mercer Smith, based in Austin, TX, US, is currently a Senior Director, CX Strategy and Solutions at Boldr. Mercer Smith brings experience from previous roles at PartnerHero and Venafi. Mercer Smith holds a 2010 - 2013 Masters in Fine Arts; Creative Nonfiction @ Emerson College. With a robust skill set that includes Editing, Creative Writing, Copywriting, Blogging, Proofreading and more. Mercer Smith has 2 emails and 3 mobile phone numbers on RocketReach.

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