Melissa Hansen Email
General Manager - Service Delivery @ Customer Driven Solutions
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Melissa Hansen Location
- Brisbane City, QLD, AU
Melissa Hansen Work
- General Manager - Service Delivery @ (July 2025 - Present)
- Head of Professional Services @ (May 2023 - July 2025)
- Senior Consultant @ (May 2022 - August 2023)
- Shared Services Manager @ (September 2018 - December 2020)
- Enquiry Manager @ (January 2021 - May 2022)
- Head of Shared Services @ (September 2018 - December 2020)
- Business Improvement Manager @ (September 2017 - September 2018)
- Workforce Manager @ (September 2016 - September 2017)
- Dialler Manager @ (January 2015 - August 2016)
- Campaign Leader @ (May 2012 - December 2014)
- Team Leader @ (June 2009 - April 2012)
Melissa Hansen Education
- The University of Queensland
Bachelor’s Degree (Business Management; International Business)
2005-2009 - The University of Queensland
Bachelor’s Degree (Business Communication; Marketing and Public Relations)
2005-2009
Melissa Hansen Skills
- Business Process Improvement
- Project Management
- Training & Development
- Change Management
- Dialer Management
- Portfolio Management
- Data Analysis
- Team Building
- Leadership
- Channel Strategy Development
- Relationship Management
- Customer Service
- Stakeholder Management
- Debt Collection
- Report Development
- Workforce Planning
- Resource Management
- IVR
- Predictive Dialers
- Team Leadership
- Business Analysis
- Management
- Financial Services
- Risk Management
- Call Center Development
- Business Strategy
- Marketing Communications
- Sales
- Training and Development
- Process Improvement
- Human Resources
Melissa Hansen Summary
- Melissa Hansen, based in Brisbane City, QLD, AU, is currently a General Manager - Service Delivery at Customer Driven Solutions. Melissa Hansen brings experience from previous roles at Customer Driven Solutions and Flight Centre Travel Group. Melissa Hansen holds a 2005 - 2009 Bachelor’s Degree in Business Management; International Business @ The University of Queensland. With a robust skill set that includes Business Process Improvement, Project Management, Training & Development, Change Management, Dialer Management and more. Melissa Hansen has 1 emails on RocketReach.
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