Melissa David Email & Phone Number
Director, Workforce Management @ Concentrix
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Melissa David Location
- Valenzuela, NCR, PH
Melissa David Work
- 2019 -now Director, Workforce Management @
- 2017 -2019 Director, Workforce Management @
- 2013 -2017 Associate Director, Workforce Management @
- 2012 -2013 Workforce Director @
- 2009 -2012 WFM Senior Manager @ ICT Marketing Services, Inc.
- 2008 -2009 WFM Sr. Supervisor @ ICT Marketing Services, Inc.
- 2007 -2008 WFM Supervisor @ ICT Marketing Services, Inc.
- 2006 -2007 WFM Senior Planner @ ICT Marketing Services, Inc.
- 2005 -2006 WFM Planner @ ICT Marketing Services, Inc.
- 2005 -2005 Reports Analyst @ ICT Marketing Services, Inc.
- 2004 -2005 Customer Service Representative @ ICT Marketing Services, Inc.
- 2003 -2004 eRep @ PeopleSupport Philippines
- 2001 -2002 Account Manager @ Kuryente Grafix and Advertising
Melissa David Education
- University of Santo Tomas
BA (Communication Arts)
2011-2011
Melissa David Skills
- Workforce Management
- BPO
- People Management
- Analysis
- Excel
- Avaya
- Forecasting
- Scheduling
- Call Center
- Strategic Planning
- Data Analysis
- Workforce Planning
- Process Scheduler
- Microsoft Excel
- Management
- Call Centers
- Leadership
- Process Improvement
- Customer Satisfaction
- Contact Centers
- Outsourcing
- Call Center Development
- Customer Experience
- Performance Management
- Social Media
- Offshoring
- Microsoft Office
- Marketing
- Customer Service
- Project Planning
- Services
Melissa David Summary
- Melissa David, based in Valenzuela, NCR, PH, is currently a Director, Workforce Management at Concentrix. Melissa David brings experience from previous roles at UnitedHealth Group, Teleperformance and ICT Marketing Services, Inc.. Melissa David holds a 2011 - 2011 BA in Communication Arts @ University of Santo Tomas. With a robust skill set that includes Workforce Management, BPO, People Management, Analysis, Excel and more. Melissa David has 3 emails and 1 mobile phone numbers on RocketReach.
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