Melissa David Email & Phone Number
Director, Workforce Management @ Concentrix
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Melissa David Location
- Valenzuela, NCR, PH
Melissa David Work
- Director, Workforce Management @ (December 2019 - Present)
- Director, Workforce Management @ (February 2017 - November 2019)
- Associate Director, Workforce Management @ (September 2013 - February 2017)
- Workforce Director @ (January 2012 - September 2013)
- WFM Senior Manager @ ICT Marketing Services, Inc. (August 2009 - January 2012)
- WFM Sr. Supervisor @ ICT Marketing Services, Inc. (March 2008 - August 2009)
- WFM Supervisor @ ICT Marketing Services, Inc. (July 2007 - March 2008)
- WFM Senior Planner @ ICT Marketing Services, Inc. (August 2006 - July 2007)
- WFM Planner @ ICT Marketing Services, Inc. (September 2005 - August 2006)
- Reports Analyst @ ICT Marketing Services, Inc. (February 2005 - September 2005)
- Customer Service Representative @ ICT Marketing Services, Inc. (February 2004 - February 2005)
- eRep @ PeopleSupport Philippines (January 2003 - January 2004)
- Account Manager @ Kuryente Grafix and Advertising (July 2001 - December 2002)
Melissa David Education
- University of Santo Tomas
BA (Communication Arts)
2011-2011
Melissa David Skills
- Workforce Management
- BPO
- People Management
- Analysis
- Excel
- Avaya
- Forecasting
- Scheduling
- Call Center
- Strategic Planning
- Data Analysis
- Workforce Planning
- Process Scheduler
- Microsoft Excel
- Management
- Call Centers
- Leadership
- Process Improvement
- Customer Satisfaction
- Contact Centers
- Outsourcing
- Call Center Development
- Customer Experience
- Performance Management
- Social Media
- Offshoring
- Microsoft Office
- Marketing
- Customer Service
- Project Planning
- Services
Melissa David Summary
- Melissa David, based in Valenzuela, NCR, PH, is currently a Director, Workforce Management at Concentrix. Melissa David brings experience from previous roles at UnitedHealth Group, Teleperformance and ICT Marketing Services, Inc.. Melissa David holds a 2011 - 2011 BA in Communication Arts @ University of Santo Tomas. With a robust skill set that includes Workforce Management, BPO, People Management, Analysis, Excel and more. Melissa David has 3 emails and 1 mobile phone numbers on RocketReach.
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