Melissa David Email & Phone Number
Director, Workforce Management @ Concentrix
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Melissa David Location
- Valenzuela, NCR, PH
Melissa David Work
- Director, Workforce Management @ (December 2019 - Present)
- Director, Workforce Management @ (February 2017 - November 2019)
- Associate Director, Workforce Management @ (September 2013 - February 2017)
- Workforce Director @ (January 2012 - September 2013)
- WFM Senior Manager @ ICT Marketing Services, Inc. (August 2009 - January 2012)
- WFM Sr. Supervisor @ ICT Marketing Services, Inc. (March 2008 - August 2009)
- WFM Supervisor @ ICT Marketing Services, Inc. (July 2007 - March 2008)
- WFM Senior Planner @ ICT Marketing Services, Inc. (August 2006 - July 2007)
- WFM Planner @ ICT Marketing Services, Inc. (September 2005 - August 2006)
- Reports Analyst @ ICT Marketing Services, Inc. (February 2005 - September 2005)
- Customer Service Representative @ ICT Marketing Services, Inc. (February 2004 - February 2005)
- eRep @ PeopleSupport Philippines (January 2003 - January 2004)
- Account Manager @ Kuryente Grafix and Advertising (July 2001 - December 2002)
Melissa David Education
- University of Santo Tomas
BA (Communication Arts)
1997-2001
Melissa David Skills
- Analysis
- Artificial Intelligence (AI)
- Attention to Detail
- Avaya
- BPO
- Building Business Partnerships
- Business Analysis
- Business Process Improvement
- Call Center
- Call Center Development
- Call Centers
- Capacity Management
- Capacity Planning
- Change Management
- Coaching & Mentoring
- Communication
- Contact Centers
- Critical Thinking
- Customer Experience
- Customer Satisfaction
- Data Analysis
- Data Quality
- Data Science
- Data Validation
- Employee Data Management
- Employee Engagement
- Excel
- Forecasting
- Handle Multiple Projects
- Headcount Reporting
- IEX
- Interpersonal Skills
- Key Performance Indicators
- Leadership
- Machine Learning
- Management
- Microsoft Excel
- Operational Planning
- Operations Support
- Outsourcing
- People Management
- Performance Management
- Planning
- Presentations
- Problem Solving
- Process Improvement
- Process Scheduler
- Readiness
- Relationship Building
- Reporting & Analysis
- Resource Allocation
- Resource Planning
- Scheduling
- Seating
- Service Delivery
- Service Level Management
- Staffing Plans
- Statistical Data Analysis
- Strategic Planning
- Strategy
- Succession Planning
- Supervisory Skills
- Talent Management
- Team Leadership
- Team Management
- Team Performance
- Time Management
- Workforce Management
- Workforce Planning
- Social Media
- Offshoring
- Microsoft Office
- Marketing
- Customer Service
- Project Planning
- Services
Melissa David Summary
- Melissa David, based in Valenzuela, NCR, PH, is currently a Director, Workforce Management at Concentrix. Melissa David brings experience from previous roles at UnitedHealth Group, Teleperformance and ICT Marketing Services, Inc.. Melissa David holds a 1997 - 2001 BA in Communication Arts @ University of Santo Tomas. With a robust skill set that includes Analysis, Artificial Intelligence (AI), Attention to Detail, Avaya, BPO and more. Melissa David has 3 emails and 1 mobile phone numbers on RocketReach.
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