2020 -2020 Experienced Senior Customer Service Manager @
2017 -2020 Customer Contact Manager @
2014 -2017 Affinity Marketing Manager @
2012 -2014 Customer Experience Manager @
2011 -2012 Contact Centre Manager @
2005 -2011 Customer Service Manager @
Melissa Blake Education
Dorcan School 1991-1996
Melissa Blake Skills
Customer Service
Customer Insight
Customer Experience
Customer Engagement
Team Leadership
Team Building
Cross-functional Team Leadership
Team Management
Change Management
People Skills
People Development
Exceptional People Skills
Contact Centers
Management
Call Centers
Stakeholder Engagement
Customer Retention
Performance Management
Project Delivery
Service Delivery
Business Process Improvement
Outsourcing
Stakeholder Management
Business Transformation
Customer Satisfaction
Training Delivery
Performance Improvement
Workforce Management
Public Speaking
Exceptional People
Cross Functional Team
Strategic Planning
Strategy
Microsoft Excel
Marketing
Business Process
Cross Functional Team Leadership
Marketing Communications
Melissa Blake Summary
Melissa Blake, based in Swindon, GB, is currently a Head of Sales at Corpay. Melissa Blake brings experience from previous roles at Ecotricity, looking for new opportunity and Thames Water. Melissa Blake holds a 1991 - 1996 Dorcan School. With a robust skill set that includes Customer Service, Customer Insight, Customer Experience, Customer Engagement, Team Leadership and more. Melissa Blake has 2 emails on RocketReach.
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