Melissa Archambault Email & Phone Number
Executive Director, Enterprise Customer Resolution (ECR) @ CVS Health
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Melissa Archambault Location
- United States
Melissa Archambault Work
- 2026 -now Executive Director, Enterprise Customer Resolution (ECR) @
- 2021 -2026 Executive Director, Customer Experience Advocacy and Strategy at CVS Health @
- 2020 -2021 Director Professional Services (Strategic and Customer Success) @
- 2019 -2020 Director, Customer Experience Embdedded Expert at Medallia @
- 2017 -2019 Director, Digital Channel Engagement @
- 2017 -2019 Director, Digital Governance and Performance @
- 2017 -2017 Research Director, Customer Engagement Strategies @
- 2015 -2016 VP, Customer Integration Management @
- 2013 -2015 VP of Customer Experience @
- 2011 -2013 Vice President, Executive Office and Chief of Staff to CMO @
- 2007 -2011 Sr. Director of Launch Management @
- 2005 -2007 Director, Corporate Integration @
- 1995 -1997 Marketing Communications Specialist @
Melissa Archambault Education
- LIU Post
B.A. (Communication Arts and Marketing)
1993-1995 - Long Island University
Bachelor's degree (Communications and Marketing)
Melissa Archambault Skills
- Strategy
- VOC
- Cross-functional Team Leadership
- Customer Relationship Management (CRM)
- Customer Journey Mapping
- Voice of the Customer Analysis
- Customer Experience
- Customer Service Management
- Leadership
- Project Management
- Business Analysis
- Professional Services
- Marketing
- Demand Generation
- Marketing Strategy
- Strategic Planning
- Enterprise Software
- Management
- Strategic Partnerships
- Communication Skills
- Integration
- Business Services
- Lead Generation
- Salesforce.com
- Product Management
- Sales Enablement
- Program Management
- Product Marketing
- Go-to-market Strategy
- CRM
- Solution Selling
- Public Relations
- Competitive Analysis
- Process Improvement
- Business Development
- Executive Management
- Direct Sales
- Sales Process
- Account Management
- New Business Development
- Team Building
- Cloud Computing
- Partner Management
- Business Alliances
- Start-ups
- Vendor Management
- Performance Management
- Mergers & Acquisitions
- SaaS
- Sales Operations
- SEM
- Return on Investment
- Marketing Communications
- Public Speaking
- Customer Relationship Management Crm
- Technology
- Human Resources
- Media Industries
- Customer Retention
- Start Ups
- Cross Functional Team Leadership
- Go to Market Strategy
- Retention
- Mergers and Acquisitions
- Brand Loyalty
- Customer Relationship Management
Melissa Archambault Summary
- Melissa Archambault, based in United States, is currently a Executive Director, Enterprise Customer Resolution (ECR) at CVS Health. Melissa Archambault brings experience from previous roles at CVS Health, Medallia and National Grid. Melissa Archambault holds a 1993 - 1995 B.A. in Communication Arts and Marketing @ LIU Post. With a robust skill set that includes Strategy, VOC, Cross-functional Team Leadership, Customer Relationship Management (CRM), Customer Journey Mapping and more. Melissa Archambault has 2 emails and 2 mobile phone numbers on RocketReach.
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