Mauricio Leal's Location
Los Angeles, CA, US
Mauricio Leal's Work
- Director, CSO @ Contract Services
- Associate Vice President @ Firstsource
- Senior Director @ Firstsource
- National Director, Growth and Customer Experience @ United Health Care LLC.
- Director, Western Region @ Optum
- Director, Service and Operations @ Health Net
- Director of Sales, Retention and Customer Experience (Vendor, BPO) @ Spectrum
- Director, Sales and Retention Operations @ Spectrum
- Regional Sales and Retention Manager @ Spectrum
- New Products and Services Manager @ Spectrum
Mauricio Leal's Education
- Universidad de San Carlos de Guatemala
Bachelor of Business Administration (B.A.) (Business Administration and Management, General)
- BMGI
Lean Leader (Process improvement and project management)
2016 - 2016 - UCLA Anderson School of Management
Executive Education (Leadership)
2012 - 2012
- Toastmasters International
Competent Communication Award (Public Speaking)
2008 - 2010 - FranklinCovey Education
(Transformation and Results)
2021 - 2021
Mauricio Leal's Skills
- Customer Experience
- Leadership
- Call Centers
- Contact Centers
- Team Building
- Business Process Improvement
- Customer Satisfaction
- Direct Sales
- Process Improvement
- Operations Management
Mauricio Leal's Summary
Mauricio Leal, based in Los Angeles, CA, US, is currently a Director, CSO at Contract Services, bringing experience from previous roles at Firstsource Health Plans and Healthcare Services, UnitedHealthcare and Optum. Mauricio Leal holds a Bachelor of Business Administration (B.A.) in Business Administration and Management, General @ Universidad de San Carlos de Guatemala. With a robust skill set that includes Customer Experience, Leadership, Call Centers, Contact Centers, Team Building and more, Mauricio Leal contributes valuable insights to the industry. Mauricio Leal has 1 email on RocketReach.
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