Matthew Stevens Email & Phone Number
Customer Service Director @ Hastings Direct
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Matthew Stevens Location
- England, United Kingdom
Matthew Stevens Work
- 2024 -now Customer Service Director @
- 2024 -now Customer Operations Director @
- 2019 -2024 Anti Fraud Director @
- 2015 -2019 Customer Claims Director @
- 2014 -2015 Head of Claims Management, Bupa Global @
- 2011 -2014 Head of Global Administration @
- 2007 -2011 Head of Customer Services @
- 2002 -2007 Site Operations Manager @
- 2001 -2001 Marketing Account Manager @
- 2001 -2001 Marketing Account Manager @
- 1999 -2001 Associate Director @
- 1999 -2001 Associate Director @
- 1997 -1999 Account Manager @
- 1997 -1999 Account Manager @
- 2007 -2011 Head of Customer Services @
Matthew Stevens Education
- Swansea University / Prifysgol Abertawe
MSc, Computer Science (Computer Science)
1994-1995 - Swansea University / Prifysgol Abertawe
MSc (Computer Science)
1994-1995 - University of Greenwich
BA Hons, Business Studies (Business Studies)
1991-1994 - University of Greenwich
BA Hons (Business Studies)
1991-1994
Matthew Stevens Skills
- Stakeholder Management
- Customer Service
- Change Management
- Team Management
- Call Center
- Contact Centers
- Outsourcing
- Strategy
- Coaching
- Management
- Employee Engagement
- Call Centers
- Customer Experience
- Performance Management
- Account Management
- Leadership
- Marketing
- Process Improvement
- Project Delivery
- Microsoft Word
- Marketing Strategy
- Site Operations
- Sales
- Public Speaking
- Microsoft Office
- Climate
- Motors
- Engineering
- Catia
- Bilingual German
- HVAC
- Unigraphics
- Automotive
- Strategic Planning
Matthew Stevens Summary
- Matthew Stevens, based in England, United Kingdom, is currently a Customer Service Director at Hastings Direct. Matthew Stevens brings experience from previous roles at Hastings Direct and Bupa Global. Matthew Stevens holds a 1994 - 1995 MSc, Computer Science in Computer Science @ Swansea University / Prifysgol Abertawe. With a robust skill set that includes Stakeholder Management, Customer Service, Change Management, Team Management, Call Center and more. Matthew Stevens has 2 emails on RocketReach.
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Top Hastings Direct Employees
Terry Cordeiro
Head of Claims Digital
London, England, GB
Neil Utley
Chairman
United Kingdom
Michael Acma
Head of Finance Systems
Seaford, GB
John Crawford
Head of Customer Loyalty
Manchester, GB
Edward Harding
Head of Commercial
London, England, GB
David Carter
Managing Director, Retail Operations
United Kingdom
Simon Legg
Chief Information Security Officer (CISO)
England, United Kingdom
Andy Cain
Head Of Claim Notification and Repair
Maidstone, GB
Levi Suleman
Head of Operational Excellence
Leicester, GB
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