Matthew Stevens Email & Phone Number
Customer Service Director @ Hastings Direct
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Matthew Stevens Location
- England, United Kingdom
Matthew Stevens Work
- Customer Service Director @ (November 2024 - Present)
- Anti Fraud Director @ (May 2019 - November 2024)
- Customer Claims Director @ (June 2015 - May 2019)
- Head of Claims Management, Bupa Global @ (October 2014 - May 2015)
- Head of Global Administration @ (October 2011 - September 2014)
- Head of Customer Services @ (December 2007 - November 2011)
- Site Operations Manager @ (March 2002 - December 2007)
- Marketing Account Manager @ (January 2001 - December 2001)
- Associate Director @ (January 1999 - January 2001)
- Account Manager @ (January 1997 - January 1999)
Matthew Stevens Education
- Swansea University / Prifysgol Abertawe
MSc (Computer Science)
1994-1995 - University of Greenwich
BA Hons (Business Studies)
1991-1994
Matthew Stevens Skills
- Stakeholder Management
- Customer Service
- Change Management
- Team Management
- Call Center
- Contact Centers
- Outsourcing
- Strategy
- Coaching
- Management
- Employee Engagement
- Call Centers
- Customer Experience
- Performance Management
- Account Management
- Leadership
- Marketing
- Process Improvement
- Project Delivery
- Microsoft Word
- Marketing Strategy
- Site Operations
- Sales
- Public Speaking
- Microsoft Office
- Climate
- Motors
- Engineering
- Catia
- Bilingual German
- HVAC
- Unigraphics
- Automotive
- Strategic Planning
Matthew Stevens Summary
- Matthew Stevens, based in England, United Kingdom, is currently a Customer Service Director at Hastings Direct. Matthew Stevens brings experience from previous roles at Hastings Direct and Bupa Global. Matthew Stevens holds a 1994 - 1995 MSc in Computer Science @ Swansea University / Prifysgol Abertawe. With a robust skill set that includes Stakeholder Management, Customer Service, Change Management, Team Management, Call Center and more. Matthew Stevens has 2 emails on RocketReach.
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