2014 -2015 Head of Claims Management, Bupa Global @
2011 -2014 Head of Global Administration @
2007 -2011 Head of Customer Services @
2002 -2007 Site Operations Manager @
2001 -2001 Marketing Account Manager @
1999 -2001 Associate Director @
1997 -1999 Account Manager @
2007 -2011 Head of Customer Services @
Matthew Stevens Education
Swansea University / Prifysgol Abertawe
MSc, Computer Science (Computer Science)
1994-1995
University of Greenwich
BA Hons, Business Studies (Business Studies)
1991-1994
Matthew Stevens Skills
Stakeholder Management
Customer Service
Change Management
Team Management
Call Center
Contact Centers
Outsourcing
Strategy
Coaching
Management
Employee Engagement
Call Centers
Customer Experience
Performance Management
Account Management
Leadership
Marketing
Process Improvement
Project Delivery
Microsoft Word
Marketing Strategy
Site Operations
Sales
Public Speaking
Microsoft Office
Climate
Motors
Engineering
Catia
Bilingual German
HVAC
Unigraphics
Automotive
Strategic Planning
Matthew Stevens Summary
Matthew Stevens, based in England, United Kingdom, is currently a Customer Operations Director at Hastings Direct. Matthew Stevens brings experience from previous roles at Hastings Direct and Bupa Global. Matthew Stevens holds a 1994 - 1995 MSc, Computer Science in Computer Science @ Swansea University / Prifysgol Abertawe. With a robust skill set that includes Stakeholder Management, Customer Service, Change Management, Team Management, Call Center and more. Matthew Stevens has 2 emails on RocketReach.
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