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John Crawford Location
Manchester, GB
John Crawford Work
Head of Customer Loyalty @ (August 2021 - Present)
Associate Director, Customer Experience Strategy and Transformation @ (June 2019 - July 2021)
Interim Head of Organisational Design (10 month contract) @ (August 2018 - June 2019)
Head of Customer Service Capability @ (March 2016 - July 2018)
Director Customer Service @ (January 2015 - December 2015)
Head of Customer Service and Sales @ (January 2011 - January 2015)
Commercial Manager Direct Sales @ Co operative Financial Services (January 2009 - December 2011)
Manager, Payment Services @ The Co operative Bank (January 2008 - December 2009)
Project and Programme Manager @ Co operative Financial Services (January 2006 - December 2008)
Customer Service Manager @ Co operative Financial Services (January 2004 - December 2006)
Area Manager @ (January 2002 - December 2004)
John Crawford Education
Lancaster University Business School
(Strategic Leadership)
2006-2008
The University of Manchester
(Town & Country Planning)
1993-1997
John Crawford Skills
Performance Management
Stakeholder Management
Management
Customer Experience
Change Management
Direct Sales
Project Delivery
Business Process Improvement
Customer Service
Team Leadership
Business Transformation
Sales
Financial Services
Business Analysis
Business Strategy
Distribution
New Business Development
Strategic Planning
John Crawford Summary
John Crawford, based in Manchester, GB, is currently a Head of Customer Loyalty at Hastings Direct. John Crawford brings experience from previous roles at Cognizant, First Central, Swinton Insurance and Towergate Insurance. John Crawford holds a 2006 - 2008 Lancaster University Business School. With a robust skill set that includes Performance Management, Stakeholder Management, Management, Customer Experience, Change Management and more. John Crawford has 1 emails and 1 mobile phone numbers on RocketReach.
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