2019 -2021 Associate Director, Customer Experience Strategy and Transformation @
2018 -2019 Interim Head of Organisational Design (10 month contract) @
2016 -2018 Head of Customer Service Capability @
2015 -2015 Director Customer Service @
2011 -2015 Head of Customer Service and Sales @
2009 -2011 Commercial Manager Direct Sales @ Co operative Financial Services
2008 -2009 Manager, Payment Services @ The Co operative Bank
2006 -2008 Project and Programme Manager @ Co operative Financial Services
2004 -2006 Customer Service Manager @ Co operative Financial Services
2002 -2004 Area Manager @
John Crawford Education
Lancaster University Business School
(Strategic Leadership)
2006-2008
The University of Manchester
(Town & Country Planning)
1993-1997
John Crawford Skills
Performance Management
Stakeholder Management
Management
Customer Experience
Change Management
Direct Sales
Project Delivery
Business Process Improvement
Customer Service
Team Leadership
Business Transformation
Sales
Financial Services
Business Analysis
Business Strategy
Distribution
New Business Development
Strategic Planning
John Crawford Summary
John Crawford, based in Manchester, GB, is currently a Head of Customer Loyalty at Hastings Direct. John Crawford brings experience from previous roles at Cognizant, First Central, Swinton Insurance and Towergate Insurance. John Crawford holds a 2006 - 2008 Lancaster University Business School. With a robust skill set that includes Performance Management, Stakeholder Management, Management, Customer Experience, Change Management and more. John Crawford has 1 emails and 1 mobile phone numbers on RocketReach.
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