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Matthew Sims Location
Nashville, TN, US
Matthew Sims Work
Sr. IT Implementation Manager @ (September 2016 - Present)
IT Implementation Lead @ CareHere LLC (January 2018 - March 2021)
IT Support Specialist II @ CareHere LLC (September 2016 - January 2018)
IT Service Desk Analyst @ (June 2015 - September 2016)
Client ProSupport Technical Support Analyst and Team Lead @ (September 2009 - April 2015)
Case Controller and Mentor @ (January 2008 - January 2009)
Gold and ProSupport Technical Support Specialist @ (January 2006 - January 2008)
Service Technician @ ComputerLAN (January 2005 - January 2006)
Automotive Parts Specialist and Manager @ (January 1998 - January 2005)
Matthew Sims Education
Kentucky Community and Technical College System
Associate's degree (Network and System Administration/Administrator)
Western Kentucky University
General Studies
Matthew Sims Skills
AGNES Connect
AVOKE Call Browser
Active Directory
Analysis
Automotive
Autonomy Qfiniti
Business Travel
Call Centers
Cisco Meraki
Citrix
Computer Hardware
Customer Satisfaction
Customer Service
Hardware
Help Desk Support
IT Operations
Microsoft Office
NetDocuments
Network Administration
Office 365
Project Implementation
Project Management
Project Planning
RSA SecurID
Service Desk
Service Now
Soft Skills
System Deployment
Team Leadership
Technical Support
Troubleshooting
Verve
Virtualization
Visio
Windows
Windows 10
Windows 11
Windows 7
Windows XP
Leadership
Job Applications
Information Technology
Customer Contact
Consulting
Printing
Sales
Automotive Parts
Network Connectivity
Networking
Escalation
Reviews
Process Alignment
Software
Toshiba
Inventory
Ownership
ACD
Email
New Hires
Training
Policy
Customer Support
Printers
Parts
House
Adherence
Coaching
Quality Control
Service Levels
Metrics
Laptops
Warranty
Matthew Sims Summary
Matthew Sims, based in Nashville, TN, US, is currently a Sr. IT Implementation Manager at Premise Health. Matthew Sims brings experience from previous roles at CareHere LLC, Pillsbury Winthrop Shaw Pittman LLP and Dell. Matthew Sims holds a Associate's degree in Network and System Administration/Administrator @ Kentucky Community and Technical College System. With a robust skill set that includes AGNES Connect, AVOKE Call Browser, Active Directory, Analysis, Automotive and more. Matthew Sims has 1 emails and 1 mobile phone numbers on RocketReach.
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