2016 -2018 IT Support Specialist II @ CareHere LLC
2015 -2016 IT Service Desk Analyst @
2009 -2015 Client ProSupport Technical Support Analyst and Team Lead @
2008 -2009 Case Controller and Mentor @
2006 -2008 Gold and ProSupport Technical Support Specialist @
2005 -2006 Service Technician @ ComputerLAN
1998 -2005 Automotive Parts Specialist and Manager @
Matthew Sims Education
Western Kentucky University
(General Studies)
Kentucky Community and Technical College System
Associate's degree (Network and System Administration/Administrator)
Matthew Sims Skills
Leadership
Job Applications
Information Technology
Customer Contact
Consulting
Help Desk Support
Printing
Citrix
Avoke Call Browser
Active Directory
Computer Hardware
Service Desk
Windows
Soft Skills
Sales
Automotive Parts
Network Connectivity
Networking
Escalation
Reviews
Troubleshooting
Customer Satisfaction
Automotive
Process Alignment
Team Leadership
Software
Toshiba
Virtualization
Inventory
Ownership
Autonomy Qfiniti
ACD
Microsoft Office
Email
New Hires
Training
Network Administration
Netdocuments
Policy
Windows XP
Customer Service
Windows 7
Customer Support
Technical Support
Printers
RSA SecurID
Parts
House
Adherence
Coaching
Quality Control
Service Levels
Metrics
Laptops
Call Centers
Analysis
Hardware
Warranty
Matthew Sims Summary
Matthew Sims, based in Nashville, TN, US, is currently a Sr. IT Implementation Manager at Premise Health. Matthew Sims brings experience from previous roles at CareHere LLC, Pillsbury Winthrop Shaw Pittman LLP and Dell. Matthew Sims holds a Western Kentucky University. With a robust skill set that includes Leadership, Job Applications, Information Technology, Customer Contact, Consulting and more. Matthew Sims has 1 emails and 1 mobile phone numbers on RocketReach.
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