Matthew Pegg Email
Account Director @ Genesys
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Matthew Pegg Location
- Sheffield, GB
Matthew Pegg Work
- Account Director @ (February 2024 - Present)
- Senior Account Executive @ (June 2022 - March 2024)
- Principle Contact Centre Specialist @ (September 2019 - July 2022)
- Business Manager - Royal Mail Group @ (November 2013 - September 2019)
- Complex Solutions Manager - Secure and Government @ (January 2013 - November 2013)
- Service TDA @ BT Operate (November 2009 - January 2013)
- IPCC 3rd Line Support @ (May 2007 - November 2009)
- Technical Support Specialist @ (August 2006 - May 2007)
- Site Installation Manager @ (July 2004 - October 2005)
Matthew Pegg Education
- The Open University
MBA (Technology Management)
2010-2013 - The Open University
PGC Bus Admin (Open) (Managment, Marketing,Operations, Finance)
2010-2011 - Leeds Beckett University
BSc (Computing/Computer Communications)
2002-2006
Matthew Pegg Skills
- Genesys
- Verint
- Workforce Management
- Contact Centers
- Continuous Improvement
- Incident Management
- Problem Management
- Technical Design
- Design Review
- User Acceptance Testing
- Functional Testing
- Service Delivery
- IT Service Management
- Consulting
- Problem Solving
- SC Security Cleared
- Training
- CRM
- IP
- Call Centers
- Avaya
- VoIP
Matthew Pegg Summary
- Matthew Pegg, based in Sheffield, GB, is currently a Account Director at Genesys. Matthew Pegg brings experience from previous roles at Genesys, BT and BT Global Services. Matthew Pegg holds a 2010 - 2013 MBA in Technology Management @ The Open University. With a robust skill set that includes Genesys, Verint, Workforce Management, Contact Centers, Continuous Improvement and more. Matthew Pegg has 2 emails on RocketReach.
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