Call Center Representative @ (February 2018 - March 2018)
Matthew Misolas Education
Truckee Meadows Community College
Associate of Science - AS (Information Technology)
2020-2022
Matthew Misolas Skills
Abuse investigation
Active Directory
Active Listening
Analytical Skills
Atlassian Suite
Braintree Payment Processing
Call Logging Systems
Case Management
Cash Register Operations
Chargeback management
Computer Hardware
Computer Literacy
Customer Issue Escalation
Customer Relathionship Management
Customer Service
Customer Technical Support
DMCA Compliance
DNS Management
DNS Troubleshooting
Data visulalization
Database Entry
Database querying
DevOps Support
Documentation
Domain Management
Dynamic DNS (DDNS)
Elasticsearch
End-User Support
Fraud Prevention
General Data Protection Regulation (GDPR)
Help Desk Support
Incident Reporting
Information Technology
Interpersonal Skills
Issue Resolution
Issue Tracking
Jira
Kibana
Leadership
Linux
Log Analysis
Managed DNS
Management
MetaBase
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Multitasking
Network Administration
Network Infrastructure
Network Troubleshooting
OS Installation and Imaging
Patience with Non-Technical Users
PayPal
Payment Processing Systems
Phone Support
Point of Sale (POS) Systems
Problem Diagnosis
Problem Solving
Process Troubleshooting
Project Management
Remote Troubleshooting
Research
SSL Certificates
Security Incident Response
Security Management
Server Monitoring
Social Media
System Administration
Technical Communications
Technical Documentation
Technical Problem Solving
Technical Writing
Terminal
Threat Analysis
Ticketing Systems
User Training
VPN Setup and Remote Desktop Protocol
Vulnerability Assessment
Zendesk
Matthew Misolas Summary
Matthew Misolas, based in Sparks, NV, US, is currently a Customer Success Representative at No-IP. Matthew Misolas brings experience from previous roles at Walmart and Alorica. Matthew Misolas holds a 2020 - 2022 Associate of Science - AS in Information Technology @ Truckee Meadows Community College. With a robust skill set that includes Abuse investigation, Active Directory, Active Listening, Analytical Skills, Atlassian Suite and more. Matthew Misolas has 2 emails on RocketReach.
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