Senior Director of Client Services @ (October 2014 - October 2020)
Customer Service Director @ (February 2008 - October 2014)
Head of Business Support and Client Services @ European Telecom (April 2006 - May 2007)
Head of Customer Services @ Dialaphone Limited (April 2001 - August 2006)
Customer Service Manager, Retail Sales Unit @ NatWest Bank (February 2000 - January 2001)
Area Sales Manager @ Nat West Bank PLC (September 1987 - January 2001)
Regional Sales Manager @ NWIS (August 1998 - February 2000)
Assistant Manager @ Sales (September 1987 - August 1998)
Matthew Kemp Education
John Ruskin 1983-1987
John Ruskin High School
2 A levels (Business Studies; History + 9 O levels including Maths, English Language and Computer studies)
Matthew Kemp Skills
Outsourcing
CRM
Call Center
Customer Experience
Telecommunications
Management
Contact Centers
Change Management
Performance Management
Project Planning
Leadership
Training
Call Centers
Stakeholder Management
Account Management
Business Process Improvement
Service Management
Strategy
Coaching
Customer Service
Team Management
Service Delivery
Managed Services
Mobile Devices
Product Management
Matthew Kemp Summary
Matthew Kemp, based in United Kingdom, is currently a Chief Operating Officer at SS&C Technologies. Matthew Kemp brings experience from previous roles at International Financial Data Services, Lebara Mobile, European Telecom and Dialaphone Limited. Matthew Kemp holds a 1983 - 1987 John Ruskin. With a robust skill set that includes Outsourcing, CRM, Call Center, Customer Experience, Telecommunications and more. Matthew Kemp has 3 emails and 1 mobile phone numbers on RocketReach.
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