Matthew Kaplan Email & Phone Number
Global Head of Customer Success @ Insentra
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Matthew Kaplan Location
- Sydney, NSW, AU
Matthew Kaplan Work
- 2023 -now Global Head of Customer Success @
- 2018 -now Head Of Managed Services @
- 2016 -2017 Executive Head Client Services @
- 2015 -2016 Contract Services Manager @
- 2006 -2014 Senior Operations Manager @
- 2001 -2006 Network Manager @
- 1999 -2001 IT and Network Manager @
Matthew Kaplan Education
- Henley Business School
Master of Business Administration (MBA) (Business Administration and Management, General)
2014-2016 - Torque IT
ITIL Service Design and Service Strategy (ITIL Service Design and Service Strategy)
2015-2015 - GIBS
Programme in management development (Business, Management, Marketing, and Related Support Services)
2010-2011 - ITIL Service Management
ITIL level 3 (ITIL service management)
2009-2010 - Learning Tree London
Technical Certificate (Project Management)
2002-2003 -
Technical Certificates (Information Technology)
Matthew Kaplan Skills
- Service Delivery
- Sla
- ITIL
- Data Center
- Managed Services
- IT Service Management
- Telecommunications
- Service Management
- WAN
- Incident Management
- MPLS
- Cloud Computing
- Active Directory
- Call Centers
- Cisco Technologies
- Firewalls
- IP
- Integration
- Management
- Microsoft Exchange
- Network Design
- Network Security
- Networking
- Pre-sales
- Security
- Servers
- TCP/IP
- Switches
- Team Leadership
- Telephony
- VPN
- Virtualization
- Unified Communications
- VoIP
- Voice over IP (VoIP)
- Troubleshooting
- Voice Over Ip Voip
- Marketing
- Change Management
- Customer Service
- Pre Sales
- Voice Over Ip
Matthew Kaplan Summary
- Matthew Kaplan, based in Sydney, NSW, AU, is currently a Global Head of Customer Success at Insentra. Matthew Kaplan brings experience from previous roles at Insentra, Internet Solutions and Dimension Data Middle East and Africa. Matthew Kaplan holds a 2014 - 2016 Master of Business Administration (MBA) in Business Administration and Management, General @ Henley Business School. With a robust skill set that includes Service Delivery, Sla, ITIL, Data Center, Managed Services and more. Matthew Kaplan has 2 emails and 1 mobile phone numbers on RocketReach.
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