Matthew Cook Email & Phone Number
Non Executive Director @ St Helena
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Matthew Cook Location
- England, United Kingdom
Matthew Cook Work
- 2026 -now Non Executive Director @
- 2025 -now VP - Global Operations @
- 2024 -now Vice Chair of the Board @ Forest School Bedford
- 2024 -2025 Corporate Director - Pensions @
- 2021 -2024 Customer Director @
- 2018 -2021 Chief Operating Officer @ Knowledgepool (Capita)
- 2018 -2018 Group International Manager @
- 2015 -2018 Head Of Customer Service @
- 2014 -2015 GM Online Operations and Service - Central Europe @
- 2013 -2014 Services and Sales Manager @
- 2012 -2013 Outsourced Delivery and Contact Centre Manager @
- 2008 -2012 Operations and Client Delivery Manager @
- 2008 -2008 Customer Service Manager @ Sykes Enterprises
- 2006 -2008 Founder @ GadgIT Ltd
- 2006 -2008 Loans and Credits Team Leader @
- 2004 -2006 Call Centre Team Leader @
Matthew Cook Education
- The Knowledge Academy
(Project Management)
2013-2013 - Highbury Corporate College
(Management, Operations Management)
2010-2010 - Damelin
(Banking)
2005-2005
Matthew Cook Skills
- Account Management
- Operations Management
- Contact Centre
- Call Center Development
- Leadership Development
- Organizational Leadership
- Change Management
- Outsourcing
- Client Services
- Client Acquisition
- Resource Efficiency
- Leadership Mentoring
- Compliance
- Project Implementation
- Financial Forecasting
- ISO
- Client Relationship Building
- Contact Centers
- Forecasting
- Project Planning
- CRM
- Call Center
- Service Delivery
- Call Centers
- BPO
- Inbound Marketing
- Customer Acquisition
- Performance Management
- Financial Services
- Customer Service
- Customer Experience
- Leadership
- Workforce Management
- Software Implementation
- KPI implementation
- Strategy
- Project Management
- Product Development
- Product Innovation
- Innovation
- People Development
- Succession Planning
- Management
- Coaching
- Telecommunications
- Telemarketing
- B2B
- Customer Retention
- IVR
- Sla
Matthew Cook Summary
- Matthew Cook, based in England, United Kingdom, is currently a Non Executive Director at St Helena. Matthew Cook brings experience from previous roles at Global Knowledge, Forest School Bedford, Money and Pensions Service and QA Ltd. Matthew Cook holds a 2013 - 2013 The Knowledge Academy. With a robust skill set that includes Account Management, Operations Management, Contact Centre, Call Center Development, Leadership Development and more. Matthew Cook has 3 emails on RocketReach.
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