Matthew Cook Email & Phone Number
Non Executive Director @ St Helena
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Matthew Cook Location
- United Kingdom
Matthew Cook Work
- Non Executive Director @ (January 2026 - Present)
- VP - Global Operations @ (June 2025 - Present)
- Vice Chair of the Board @ Forest School Bedford (July 2024 - Present)
- Corporate Director - Pensions @ (March 2024 - November 2025)
- Customer Director @ (February 2021 - March 2024)
- Chief Operating Officer @ Knowledgepool (Capita) (October 2018 - February 2021)
- Group International Manager @ (March 2018 - August 2018)
- Head Of Customer Service @ (November 2015 - March 2018)
- GM Online Operations and Service - Central Europe @ (November 2014 - November 2015)
- Services and Sales Manager @ (September 2013 - November 2014)
- Outsourced Delivery and Contact Centre Manager @ (January 2012 - September 2013)
- Operations and Client Delivery Manager @ (October 2008 - January 2012)
- Customer Service Manager @ Sykes Enterprises (January 2008 - October 2008)
- Founder @ GadgIT Ltd (January 2006 - September 2008)
- Loans and Credits Team Leader @ (March 2006 - February 2008)
- Call Centre Team Leader @ (April 2004 - March 2006)
Matthew Cook Education
- The Knowledge Academy
(Project Management)
2013-2013 - Highbury Corporate College
(Management, Operations Management)
2010-2010 - Damelin
(Banking)
2005-2005
Matthew Cook Skills
- Account Management
- Operations Management
- Contact Centre
- Call Center Development
- Leadership Development
- Organizational Leadership
- Change Management
- Outsourcing
- Client Services
- Client Acquisition
- Resource Efficiency
- Leadership Mentoring
- Compliance
- Project Implementation
- Financial Forecasting
- ISO
- Client Relationship Building
- Contact Centers
- Forecasting
- Project Planning
- CRM
- Call Center
- Service Delivery
- Call Centers
- BPO
- Inbound Marketing
- Customer Acquisition
- Performance Management
- Financial Services
- Customer Service
- Customer Experience
- Leadership
- Workforce Management
- Software Implementation
- KPI implementation
- Strategy
- Project Management
- Product Development
- Product Innovation
- Innovation
- People Development
- Succession Planning
- Management
- Coaching
- Telecommunications
- Telemarketing
- B2B
- Customer Retention
- IVR
- Sla
Matthew Cook Summary
- Matthew Cook, based in United Kingdom, is currently a Non Executive Director at St Helena. Matthew Cook brings experience from previous roles at Global Knowledge, Forest School Bedford, Money and Pensions Service and QA Ltd. Matthew Cook holds a 2013 - 2013 The Knowledge Academy. With a robust skill set that includes Account Management, Operations Management, Contact Centre, Call Center Development, Leadership Development and more. Matthew Cook has 3 emails and 4 mobile phone numbers on RocketReach.
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