2022 -
2024 Senior Consultant - Service Desk Lead @
2018 -
2022 IT Service Manager @
2017 -
2018 Service Centre Manager @
2015 -
2017 IT Service Desk Manager @
2012 -
2014 IT Support Manager @
2007 -
2012 IT Service Delivery Manager @
2006 -
2007 IT Service Desk Manager @ WTMS - WPP Group
2002 -
2006 IT Desktop Engineer @ Enterprise IG - WPP Group
2000 -
2002 IT Helpdesk Support Engineer (1st and 2nd Line) @
1999 -
2000 IT Helpdesk Support Engineer (1st and 2nd Line) @ IBM - LloydsTSB
Matthew Cain Education
Liverpool John Moores University
BSc (Marine Operations)
1996
-
1998
Lincoln Christ Hospital School
(A-LEVEL Geography, Geology, History)
1987
-
1994
Matthew Cain Skills
Service Delivery
IT Strategy
Citrix
Management
CRM
Technical Support
Active Directory
ITIL Certified
IT Service Management
Change Management
Windows 7
Microsoft Exchange
Service Desk
Service Management
Microsoft Technologies
Sla
IT Operations
Process Management
Service Improvement
Governance
Disaster Recovery
ITIL
Team Management
Incident Management
Resource Management
Blackberry Enterprise Server
Business Process Improvement
Business Process
Team Leadership
IT Management
Managed Services
PRINCE2
Sales
Business Analysis
Strategic Planning
Microsoft Office
Project Management
Matthew Cain Summary
Matthew Cain, based in London, GB, is currently a Service Desk Operations Manager at Just Group plc. Matthew Cain brings experience from previous roles at AtkinsRéalis, Tate, Islington Council and Grosvenor Group. Matthew Cain holds a 1996 - 1998 BSc in Marine Operations @ Liverpool John Moores University. With a robust skill set that includes Service Delivery, IT Strategy, Citrix, Management, CRM and more. Matthew Cain has 4 emails on RocketReach.
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