In-House Operations Manager @ (August 2025 - February 2026)
Associate @ (September 2024 - December 2024)
Director of Customer Service @ (October 2022 - November 2023)
Advisor @ (July 2022 - October 2022)
Director of Customer Experience @ (October 2020 - June 2022)
Director, Customer Service @ (October 2013 - October 2020)
Division Manager, Card Services and Electronic Banking @ (March 2013 - October 2013)
Client Services Call Center Manager @ (September 2011 - March 2013)
Operations Manager, Customer Service @ (November 2008 - February 2011)
Vice President Call Center Operations @ (February 2004 - November 2008)
Branch Manager @ Financial Center Credit Union (August 2002 - July 2003)
Customer Service Manager @ (June 1999 - August 2002)
Call Center Supervisor @ Shared Network Services (November 1998 - June 1999)
Customer Service Call Center Supervisor @ Metrocall formerly ProNet Communications (January 1996 - May 1998)
Matthew Beckwith Education
National University
Bachelor of Science (Business Administration)
1996-1998
Delta
Associates (Social Sciences)
1989-1993
Matthew Beckwith Skills
Call Center
Banking
Process Improvement
Customer Service
Business Intelligence
Call Centers
Customer Satisfaction
Insurance
Sales
Vendor Management
Credit Cards
Credit
Training
Workforce Management
Operations Management
Customer Experience
Project Management
Management
Strategic Planning
Leadership
Team Leadership
Business Analysis
Employee Engagement
Analysis
People Development
Financial Services
CRM
Cross-functional Team Leadership
Business Process Improvement
Strategy
Risk Management
Team Building
Change Management
Program Management
Performance Management
Forecasting
Outsourcing
Customer Retention
Job Coaching
Blogging
Coaching
Blogger
Podcasting
Executive Management
Analytics
Recruiting
Contact Centers
Analytical Skills
Microsoft Word
Services
Microsoft Excel
Cross Functional Team
Consumer Services
Business Process
Film
Cross Functional Team Leadership
Marketing
Operations
Matthew Beckwith Summary
Matthew Beckwith, based in Stockton, CA, US, is currently a Director, Customer Experience at Airgas. Matthew Beckwith brings experience from previous roles at ComputerCare, Manager Tools, FELLERS and Cresta. Matthew Beckwith holds a 1996 - 1998 Bachelor of Science in Business Administration @ National University. With a robust skill set that includes Call Center, Banking, Process Improvement, Customer Service, Business Intelligence and more. Matthew Beckwith has 4 emails and 3 mobile phone numbers on RocketReach.
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