2007 -
2008 Manager - Operational Support Services and Continuous Improvement @
2006 -
2007 Contact Centre Manager @
2003 -
2006 Operations Manager @
2002 -
2004 Manager - Customer Operations @
1999 -
2001 Manager - Customer and Business Services @
Matt O'Donnell Education
Charles Sturt University
Bachelor's Degree, Communication and Media Studies
1990
-
1993
Matt O'Donnell Skills
Stakeholder Management
Service Delivery
Management
Change Management
Contact Centers
Outsourcing
Project Delivery
Business Transformation
Business Process Improvement
Business Process Design
Business Process
Stakeholder Engagement
Process Improvement
Governance
Shared Services
Business Case
Strategy
Continuous Improvement
Vendor Management
Customer Experience
Leadership
Project Management
Training
Team Leadership
Business Strategy
Business Analysis
Matt O'Donnell Summary
Matt O'Donnell, based in Melbourne, VIC, AU, is currently a General Manager Retail Solutions at Alinta Energy. Matt O'Donnell brings experience from previous roles at Alinta Energy and Agl Energy. Matt O'Donnell holds a 1990 - 1993 Bachelor's Degree, Communication and Media Studies @ Charles Sturt University. With a robust skill set that includes Stakeholder Management, Service Delivery, Management, Change Management, Contact Centers and more.
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