Matt Fennessy Email & Phone Number
Head of Customer Support @ Envirosuite
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Matt Fennessy Location
- Melbourne, VIC, AU
Matt Fennessy Work
- Board Member @ (February 2026 - Present)
- Head of Customer Support @ (October 2024 - Present)
- Senior Customer Success Manager @ (January 2020 - August 2024)
- Customer Success Director @ (August 2018 - January 2020)
- Business Consultant @ (August 2016 - January 2020)
- Director of Customer Success @ (August 2018 - January 2020)
- Consultant @ BSN Medical (January 2016 - May 2016)
- Head of Contact Centre Operations @ (July 2014 - January 2016)
- Project Manager @ (April 2013 - July 2014)
- Contact Centre Manager Coles IT Help Desk @ (March 2009 - April 2013)
- Relationship Manager Insurance Line @ (April 2008 - March 2009)
- Relationship Manager - Telstra @ (September 2006 - April 2008)
- Contact Centre Manager for ANZ Outbound Sales Credit Cards @ (November 2005 - September 2006)
- Contact Centre Manager Damovo and Ericsson PABX support @ (October 2002 - October 2004)
Matt Fennessy Education
- Australian Graduate School of Management
Master of Business Administration (M.B.A.) (Business Management)
2011-2015
Matt Fennessy Skills
- Change Management
- Workforce Management
- Telecommunications
- Marketing
- Strategy
- CRM
- Resource Management
- Performance Management
- Team Leadership
- Management
- Customer Experience
- Account Management
- Vendor Management
- Business Analysis
- Customer Relationship Management Crm
- Contact Centers
- Customer Satisfaction
- Banking
- Business Strategy
- Outsourcing
- Call Center
- IVR
- Stakeholder Management
- Team Management
- Service Delivery
- Leadership
- Coaching
- Marketing Communications
- Customer Retention
- Project Management
- Call Centers
- Process Improvement
- Customer Service
- Staff Development
- Business Process Improvement
- Customer Relationship Management
Matt Fennessy Summary
- Matt Fennessy, based in Melbourne, VIC, AU, is currently a Head of Customer Support at Envirosuite. Matt Fennessy brings experience from previous roles at ParityWorks, Cyara and Quality Connex. Matt Fennessy holds a 2011 - 2015 Master of Business Administration (M.B.A.) in Business Management @ Australian Graduate School of Management. With a robust skill set that includes Change Management, Workforce Management, Telecommunications, Marketing, Strategy and more. Matt Fennessy has 2 emails and 2 mobile phone numbers on RocketReach.
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