Corporate Helpdesk Engineer Standard Data- SME and Point of Contact (POC) @ (April 2019 - March 2020)
Corporate Helpdesk Engineer - Standard Data @ (December 2017 - February 2020)
Mary Samson Education
Polytechnic University of the Philippines
Bachelor of Science (B.S.)
2010-2015
St. Mary’s Academy 2006-2010
Mary Samson Skills
Microsoft Office
Leadership
Management
Linux
Microsoft Word
PowerPoint
Simulation Software
C
Networking
TCP/IP
OSI
MPLS
Frame Relay
Leased Lines
ISDN
Telecommunications
Research
Customer Service
Microsoft Excel
Electronics
Wireless
Troubleshooting
Network Engineering
Fiber to the x (FTTx)
Dark Fiber
Asymmetric Digital Subscriber Line (ADSL)
EFM
Network Monitoring Tools
Network Troubleshooting
Customer Management
Fibre
Cybersecurity
Microsoft PowerPoint
Session Initiation Protocol (SIP)
SD-WAN
Fortinet
Wireshark
Voice over IP (VoIP)
Hosted Voice
Private Branch Exchange (PBX)
Mary Samson Summary
Mary Samson, based in Metro Manila, Philippines, is currently a Senior Technical Support Engineer at Genesys. Mary Samson brings experience from previous roles at TPG and TeleTech. Mary Samson holds a 2010 - 2015 Bachelor of Science (B.S.) @ Polytechnic University of the Philippines. With a robust skill set that includes Microsoft Office, Leadership, Management, Linux, Microsoft Word and more. Mary Samson has 1 emails on RocketReach.
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