1998 -2019 Service Desk and Account Provisioning Information Technology Manager @
2015 -2017 Service Desk Tower Lead, Call Center Quality Expert and Vendor Relationship Manager @
2012 -2015 Service Desk, Call Center Quality Assurance and Business Office Manager @
1998 -2012 Support Services @
1997 -1998 Music Education Teacher (K-8) @
Mary Ayers Education
Middle Tennessee State University
Bachelor of Arts (B.A.) (Music Education)
1992-1996
Cookeville High School
HS Diploma
1990-1992
Mary Ayers Skills
Customer Service
Customer Experience
Call Monitoring
Quality Assurance
Process Improvement
Software Documentation
Data Analysis
Training
Shared Services
Call Centers
Technical Support
SharePoint
Troubleshooting
Business Analysis
Team Leadership
Coaching
Visio
Account Management
Databases
Contract Management
Teaching
Technical Documentation
Business Process Improvement
Project Management
Contact Centers
Mary Ayers Summary
Mary Ayers, based in Nashville, TN, US, is currently a Sr. Onboarding Consultant at DocuSign. Mary Ayers brings experience from previous roles at Fresh Technology LLC and Stewart Title. Mary Ayers holds a 1992 - 1996 Bachelor of Arts (B.A.) in Music Education @ Middle Tennessee State University. With a robust skill set that includes Customer Service, Customer Experience, Call Monitoring, Quality Assurance, Process Improvement and more. Mary Ayers has 2 emails and 2 mobile phone numbers on RocketReach.
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