Marouane Achour Email & Phone Number
HR and General Manager @ Shopy Science
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Marouane Achour Work
- HR and General Manager @ (April 2025 - Present)
- Chief Operating Officer - Directeur des opérations @ (July 2020 - April 2025)
- Directeur Adjoint, Services et ventes, Solutions d'affaires @ (January 2018 - June 2020)
- Direteur Adjoint, Centre de distribution Technique @ (April 2016 - April 2018)
- Superviseur Soutien Technique @ (October 2011 - April 2016)
- Business Manager @ (September 2009 - July 2010)
- Responsable des opérations @ Proxitel Communication (November 2007 - September 2009)
- Team Manager @ Stream Global Services (July 2004 - November 2007)
- Responsable de site @ (April 2001 - April 2004)
Marouane Achour Education
- Université du Québec à Trois-Rivières
MBA. (Maîtrise par cumul en administration des affaires)
2018-2019 - Université du Québec à Trois-Rivières
Programme court en Gestion des Ressources Humaines et Changement Organisationnel
2016-2017 - Université du Québec à Trois-Rivières
DESS en Relations de Travail
2014-2016 - IHEC Carthage
DESS en Technologie de l'Information et Commecre Électronique
2004-2005 - ESC Tunis
Maîtrise en Hautes Études Commerciales
1998-2002
Marouane Achour Skills
- Workforce Management
- Call Center
- BPO
- Outsourcing
- Team Management
- Customer Experience
- Customer Satisfaction
- Contact Centers
- Service Delivery
- Inbound Marketing
- Performance Management
- Operations Management
- Avaya
- Coaching
- CRM
- Change Management
- Process Improvement
- ACD
- Customer Service
- Sla
- Technical Support
Marouane Achour Summary
- Marouane Achour, is currently a HR and General Manager at Shopy Science. Marouane Achour brings experience from previous roles at Active Contact and Cogeco Connexion. Marouane Achour holds a 2018 - 2019 MBA. (Maîtrise par cumul en administration des affaires) @ Université du Québec à Trois-Rivières. With a robust skill set that includes Workforce Management, Call Center, BPO, Outsourcing, Team Management and more.
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