2020 -now Head of Operations and Service Delivery @
2008 -2020 Sales Director - Central and Southern Scotland @Practical Telecoms Ltd @
2006 -2007 Relationship Manager @
2003 -2006 Learning and Development Manager @
2001 -2003 Assistant Manager @
1998 -2001 Team Leader @
1997 -1998 Customer Service Representative @
Mark Walker Education
Univesity of Edinburgh
Bachelor in Arts from (Design and Applied Arts)
1989-1992
Balbardie Primary
Design
1975-1982
Mark Walker Skills
Leadership
Customer Experience
Team Building
BPO
Banking
Stakeholder Management
Employee Engagement
Human Resources
Sales
Sales Operations
Telecommunications
Business Development
Communication
Business Analysis
Relationship Management
Vendor Management
Team Management
Budget Reconciliation
Team Leadership
Process Improvement
Strategic Planning
Talent Acquisition
Strategy
Financial Services
Compliance
Microsoft Office
Microsoft Word
Operations Management
Risk Management
Microsoft Excel
Employee Relations
Leadership Development
Cross Functional Team Leadership
Training
Change Management
Customer Service
Project Planning
Business Process Improvement
Budgets
Business Strategy
Management
Financial Reporting
Coaching
Outsourcing
MIS
Call Centers
Service Delivery
Recruiting
CRM
Analysis
Performance Management
PMO
PRINCE2
Portfolio Management
Governance
KPI Reports
Dependency Management
Milestones
Project Management
Project Portfolio Management
Microsoft Project
Managing Successful Programme Practioner
Project Delivery
Retail Banking
Mark Walker Summary
Mark Walker, based in Edinburgh, Scotland, GB, is currently a Head of Operations and Service Delivery at Omnitel Communications. Mark Walker brings experience from previous roles at PRACTICAL TELECOMS LTD and HSBC. Mark Walker holds a 1989 - 1992 Bachelor in Arts from in Design and Applied Arts @ Univesity of Edinburgh. With a robust skill set that includes Leadership, Customer Experience, Team Building, BPO, Banking and more. Mark Walker has 2 emails on RocketReach.
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