Mark Villarba Email
Director of Operations @ PROBE GROUP LTD
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Mark Villarba Location
- Manila, Philippines
Mark Villarba Work
- 2023 -now Director of Operations @
- 2019 -now Senior Operations Manager @
- 2017 -2019 Service Delivery Manager @
- 2014 -2016 Operations Manager @
- 2011 -2014 Operations Manager @
- 2010 -2011 Operations Manager @
- 2008 -2010 Operations Manager @
- 2006 -2008 Team Leader @
- 2004 -2006 TSR @ Convergys
Mark Villarba Education
- Jose Rizal University
(Accountancy)
1999-2003 - JOSE RIZAL UNIVERSITY Mandaluyong City
Bachelor of Science (Accountancy)
1999-2003 - Jose P. Rizal University;College, Accountancy;1999 – 2003
(Accountancy)
- Jose P. Rizal University
(Accountancy)
Mark Villarba Skills
- Organizational Planning
- Financial Performance
- Contractual Obligations
- Expense Management
- Contractual
- Client Presentation
- Microsoft Products
- Contact Center Operations
- Gross Profit Analysis
- Commercial Management
- Decision-Making
- Performance Measurement
- Stakeholder Management
- Financial Management Experience
- Budgeting
- Problem Solving
- Analytical Skills
- Strategy Implementation
- P&L Management
- Service-Level Agreements (SLA)
- CSAT
- BPO
- Excel
- Process Improvement
- Auditing
- Call Center
- Contact Centers
- Outsourcing
- Customer Satisfaction
- Customer Experience
- Service Delivery
- Operations Management
- Performance Management
- Customer Service
- Coaching
- Call Centers
- Technical Support
- Training
- Sourcing
- Microsoft Excel
- Business Process Improvement
- CRM
- Management
- Program Management
- Strategy
- Leadership
- Forecasting
- Team Management
- Business Process Outsourcing (BPO)
Mark Villarba Summary
- Mark Villarba, based in Metro Manila, Philippines, is currently a Director of Operations at Probe CX. Mark Villarba brings experience from previous roles at Probe CX, CGI, HCCA Health Connections and Sitel. Mark Villarba holds a 1999 - 2003 Jose Rizal University. With a robust skill set that includes Organizational Planning, Financial Performance, Contractual Obligations, Expense Management, Contractual and more. Mark Villarba has 3 emails on RocketReach.
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