2022 -
2022 Vice President, Customer Success and Support @
2018 -
2020 Vice President, Customer Success, Operations, Training and Support @
2015 -
2018 Director, Customer Success @
2013 -
2015 Senior Customer Success Manager @
2009 -
2011 Senior Consultant @
2008 -
2009 Director, Administrative Systems @
2006 -
2008 Lead Analyst Developer @
2002 -
2006 Lead Application Analyst Developer @
2002 -
2003 Adjunct Instructor @
2002 -
2002 Adjunct Instructor @
1999 -
2002 Programmer Analyst and DBA and Network @
1998 -
1999 Advanced Internet Programmer @
2020 -
2022 Vice President of Customer Success and Strategic Initiatives @
2011 -
2013 Senior Consultant @
1993 -
1997 Corporal and E-4 @ United States Marine Corps
Mark Thomson Education
Kent State University
null
Mark Thomson Skills
Account Management
Customer Success
Customer Experience
Customer Support
Customer Service
Operations Management
Executive Management
Private Equity
Startups
Gainsight
Salesforce.com
Healthcare Information Technology (HIT)
Software as a Service (SaaS)
Platform as a Service (PAAS)
Customer Retention
Pipeline Generation
ERP
Enterprise Software
Data Warehousing
Business Analysis
Oracle
Project Management
Management
Requirements Analysis
Analysis
Higher Education
Process Improvement
Business Intelligence
IT Management
Software Project Management
Change Management
Enterprise Architecture
IT Strategy
Integration
Database Design
Software Development
E-Learning
Database Administration
Web Applications
Higher Education Administration
Higher Education Policy
Knowledge Management
Information Architecture
Information Technology
Team Leadership
Budgets
Databases
Data Analysis
Software Engineering
Systems Analysis
Project Portfolio Management
Business Process
Software Documentation
ITIL
Agile Methodologies
Cloud Applications
Enterprise Resource Planning (ERP)
Business Process Improvement
SQL
SDLC
Requirements Gathering
Cloud Services
SaaS
XaaS
Cloud Computing
Enterprise Resource Planning Erp
Windows
Marketing
Software Project
Microsoft Office
Project Portfolio
Sales
Disaster Recovery
MS Project
Leadership
E Learning
Enterprise Resource Planning
Mark Thomson Summary
Mark Thomson, based in Newton Falls, OH, US, is currently a Vice President of Customer Success at Artera. Mark Thomson brings experience from previous roles at TigerConnect, New Innovations, Inc. and Ellucian. Mark Thomson holds a Kent State University. With a robust skill set that includes Account Management, Customer Success, Customer Experience, Customer Support, Customer Service and more. Mark Thomson has 1 emails and 2 mobile phone numbers on RocketReach.
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