Mark Thomas Email
Head of Service Reliability and Insight @ Virgin Media O2
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Mark Thomas Location
- Baildon, GB
Mark Thomas Work
- 2023 - now Head of Service Reliability and Insight @
- 2021 - 2023 Head of Operational Assurance @
- 2018 - 2021 Head of Incident and Problem Management @
- 2017 - 2018 Business Improvement Manager @
- 2014 - 2017 Operational Lead - Service Experience Management Centre @
- 2013 - 2014 Service Experience Support Manager @
- 2012 - 2013 Practice Manager @
- 2010 - 2012 Blackberry Enterprise Team Manager @
- 2008 - 2010 Service Delivery Manager @
- 2006 - 2008 Service Delivery Analyst @
Mark Thomas Education
- Leeds Metropolitan University
BA Hons Economics for Business (Economics)
2000 - 2004 - Salt Grammar School 1996 - 2000
Mark Thomas Skills
- Customer Experience
- Analysis
- Employee Engagement
- Stakeholder Management
- IT Service Management
- Software Development
- Business Transformation
- Strategy
- Service Management
- Team Leadership
- Reporting and Analysis
- Management
- Call Centers
- Business Analysis
- Mobile Devices
- Process Improvement
- Network Monitoring Tools
- Leadership
- ITIL
- Telecommunications
- SQL
- User Experience
- Change Management
- Major Incident Management
- Service Delivery
- Lean Six Sigma
- Outsourcing
- Team Management
- New Business Development
- Sales
- B2b
- Account Management
- Customer Retention
- Sales Process
- Negotiation
- Direct Sales
- Marketing Strategy
- Sales Management
- Business Development
- Sales Presentations
- Customer Satisfaction
- Business Planning
- Key Account Management
- Business Networking
- Automotive
- Business Strategy
- Business to Business
Mark Thomas Summary
- Mark Thomas, based in Baildon, GB, is currently a Head of Service Reliability and Insight at Virgin Media O2. Mark Thomas brings experience from previous roles at Virgin Media O2 and O2 (Telefónica UK). Mark Thomas holds a 2000 - 2004 BA Hons Economics for Business in Economics @ Leeds Metropolitan University. With a robust skill set that includes Customer Experience, Analysis, Employee Engagement, Stakeholder Management, IT Service Management and more. Mark Thomas has 2 emails on RocketReach.
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