Mark-Shane Scale Email
Senior CX Service Representative @ 1Password
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Mark-Shane Scale Location
- Saint Thomas, ON, CA
Mark-Shane Scale Work
- 2024 -now Senior CX Service Representative @
- 2022 -2024 Customer Support Team Lead @
- 2021 -2022 Customer Support Specialist @
- 2019 -2021 Customer Support Representative @
- 2015 -2018 Lecturer @
- 2011 -2016 PhD Student @
- 2013 -2013 Lecturer (part time) @
- 2012 -2015 Researcher and Member @ Sociodigital Lab
- 2012 -2014 Researcher and Member @ Language and Information Technology Research Lab
- 2008 -2010 Assistant Lecturer @ University of the West Indies, Mona Campus
- 2007 -2008 Librarian @ University of the West Indies, Mona Campus
Mark-Shane Scale Education
- Western University
ABD (Library and Information Science)
2011-2015 - University of the West Indies, Mona Campus
Master of Library & Information Studies (MLIS) (Library and Information Studies)
2004-2006 - University of the West Indies, Mona Campus
Bachelor of Science (B.Sc.) (Political Science with Statistics)
2001-2004 - The University of the West Indies, Mona
Master of Philosophy - MPhil (Communication Studies)
2017
Mark-Shane Scale Skills
- Information Retrieval
- Information Technology
- Digitization
- Social Media
- Web Content Management
- Library Science
- Literature Reviews
- Library Research
- Cataloging
- Library
- Corporate Blogging
- Teaching
- Drafting Proposals
- Data Analysis
- Blogging
- Information Literacy
- Academic Libraries
- Business Analysis
- English
- Organisational Storytelling
- Higher Education
- Virtual Reference
- Strategic Planning
- Natural Language Processing
- HTML
- Library Instruction
- Microsoft Access
- Taxonomy
- Microsoft Excel
- New Business Development
- Proposal Writing
- Academic Writing
- Library 2.0
- Community Outreach
- Digital Libraries
- Library Management
- Business Intelligence
- Library Technology
- Online Research
- Special Libraries
- Knowledge Management
- Research
- Knowledge Sharing
- Library Systems
- Library Reference
- Web 2.0
- Information Management
- SPSS
- Collection Development
- Public Libraries
- Databases
- Public Speaking
- Media and Information Literacy
- Canva Graphic Design
- Data Analysis With Nvivo
- Microsoft PowerPoint
Mark-Shane Scale Summary
- Mark-Shane Scale, based in Saint Thomas, ON, CA, is currently a Senior CX Service Representative at 1Password. Mark-Shane Scale brings experience from previous roles at 1Password and The University of the West Indies, Mona Campus. Mark-Shane Scale holds a 2011 - 2015 ABD in Library and Information Science @ Western University. With a robust skill set that includes Information Retrieval, Information Technology, Digitization, Social Media, Web Content Management and more. Mark-Shane Scale has 3 emails on RocketReach.
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Mark-Shane Scale
Senior CX Service Representative
Saint Thomas, ON, CA
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