Mark Ross Email
Marketing Operations Director @ Ian Macleod Distillers Ltd
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Mark Ross Location
- Glasgow, GB
Mark Ross Work
- Marketing Operations Director @ (August 2025 - Present)
- Commercial Digital and Support Director @ (April 2023 - Present)
- Customer Experience and Outsource Relationship Manager @ (September 2021 - April 2023)
- Vice President of Delivery @ (October 2019 - September 2021)
- Vice President Client Services @ (July 2017 - October 2019)
- Operations Director @ (January 2016 - May 2017)
- Client Director @ (November 2004 - December 2015)
- Business Manager @ Thus (December 1999 - October 2004)
- Retail Manager @ (October 1993 - December 1999)
Mark Ross Education
- The University of Edinburgh
Master of Arts (M.A.) (Economics and Politics)
1988-1992 - Tain Royal Academy 1982-1988
Mark Ross Skills
- Outsourcing
- Call Centers
- Operations Management
- Sales Operations
- Operational Planning
- Customer Service
- Customer Satisfaction
- Customer Retention
- Customer Insight
- Customer Experience
- Customer Acquisition
- Customer Engagement
- Customer Support
- Compliance
- Commercials
- Sales
- Budgets
- Project Delivery
- Innovation
- Employee Engagement
- Employee Management
- Service Delivery
- Account Management
- BPO
- Change Management
- Business Transformation
- Sales Presentations
- Senior Stakeholder Management
- Performance Management
- Contact Centers
- Telemarketing
- Sla
- Offshoring
- CRM
- Customer Relationship Management Crm
- People Management
- Operations
- Cloud
- Business Process Outsourcing Bpo
- Cloud Computing
- Services
- Business Process Outsourcing
- Customer Relationship Management
Mark Ross Summary
- Mark Ross, based in Glasgow, GB, is currently a Marketing Operations Director at Ian Macleod Distillers Ltd. Mark Ross brings experience from previous roles at Ian Macleod Distillers Ltd and Teleperformance. Mark Ross holds a 1988 - 1992 Master of Arts (M.A.) in Economics and Politics @ The University of Edinburgh. With a robust skill set that includes Outsourcing, Call Centers, Operations Management, Sales Operations, Operational Planning and more. Mark Ross has 1 emails on RocketReach.
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Top Ian Macleod Distillers Ltd Employees
Sandy McIntyre
Distillery Manager - Tamdhu Distillery
Knockando, Scotland, GB
Finlay Nicol
Edinburgh Gin Distillery Manager
Edinburgh, GB
David Wilkinson
Head Distiller (Edinburgh Gin)
Edinburgh, GB
Mark Ross
Marketing Operations Director
Glasgow, GB
William Ovens
Head of Global Travel Retail
United Kingdom
Patrick Franklin
UK Marketplace Controller
London, GB
Neil Boyd
Commercial Projects Director
Edinburgh, GB
Anna Finlay
Head of Off Trade
United Kingdom
Robert Carmichael
Head of Europe
London, GB
Phil Holland
National Account Controller
Liverpool, GB
David Richardson
Head of IT and Business Systems
Edinburgh, GB
Martin Howey
Head of Asia Pacific
London, GB
Mike Younger
Finance Director
Edinburgh, GB
Katy Muggeridge
Brand Director
Glasgow, GB
Caroline Fox
UK Commercial Director
London, GB
Tom Russell
Group Sales Director
Edinburgh, GB
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