Mark Ross Email
Marketing Operations Director @ Ian Macleod Distillers Ltd
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Mark Ross Location
- Glasgow, GB
Mark Ross Work
- 2025 - now Marketing Operations Director @
- 2023 - now Commercial Digital and Support Director @
- 2021 - 2023 Customer Experience and Outsource Relationship Manager @
- 2019 - 2021 Vice President of Delivery @
- 2017 - 2019 Vice President Client Services @
- 2016 - 2017 Operations Director @
- 2004 - 2015 Client Director @
- 1999 - 2004 Business Manager @ Thus
- 1993 - 1999 Retail Manager @
Mark Ross Education
- The University of Edinburgh
Master of Arts (M.A.) (Economics and Politics)
1988 - 1992 - Tain Royal Academy 1982 - 1988
Mark Ross Skills
- Outsourcing
- Call Centers
- Operations Management
- Sales Operations
- Operational Planning
- Customer Service
- Customer Satisfaction
- Customer Retention
- Customer Insight
- Customer Experience
- Customer Acquisition
- Customer Engagement
- Customer Support
- Compliance
- Commercials
- Sales
- Budgets
- Project Delivery
- Innovation
- Employee Engagement
- Employee Management
- Service Delivery
- Account Management
- BPO
- Change Management
- Business Transformation
- Sales Presentations
- Senior Stakeholder Management
- Performance Management
- Contact Centers
- Telemarketing
- Sla
- Offshoring
- CRM
- Customer Relationship Management Crm
- People Management
- Operations
- Cloud
- Business Process Outsourcing Bpo
- Cloud Computing
- Services
- Business Process Outsourcing
- Customer Relationship Management
Mark Ross Summary
- Mark Ross, based in Glasgow, GB, is currently a Marketing Operations Director at Ian Macleod Distillers Ltd. Mark Ross brings experience from previous roles at Ian Macleod Distillers Ltd and Teleperformance. Mark Ross holds a 1988 - 1992 Master of Arts (M.A.) in Economics and Politics @ The University of Edinburgh. With a robust skill set that includes Outsourcing, Call Centers, Operations Management, Sales Operations, Operational Planning and more. Mark Ross has 1 emails on RocketReach.
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