Mark Ross Email
Marketing Operations Director @ Ian Macleod Distillers Ltd
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Mark Ross Location
- Glasgow, GB
Mark Ross Work
- Marketing Operations Director @ (August 2025 - Present)
- Commercial Digital and Support Director @ (April 2023 - Present)
- Customer Experience and Outsource Relationship Manager @ (September 2021 - April 2023)
- Vice President of Delivery @ (October 2019 - September 2021)
- Vice President Client Services @ (July 2017 - October 2019)
- Operations Director @ (January 2016 - May 2017)
- Client Director @ (November 2004 - December 2015)
- Business Manager @ Thus (December 1999 - October 2004)
- Retail Manager @ (October 1993 - December 1999)
Mark Ross Education
- The University of Edinburgh
Master of Arts (M.A.) (Economics and Politics)
1988-1992 - Tain Royal Academy 1982-1988
Mark Ross Skills
- Account Management
- BPO
- Budgets
- Business Process Outsourcing (BPO)
- Business Transformation
- CRM
- Call Centers
- Change Management
- Commercials
- Compliance
- Contact Centers
- Customer Acquisition
- Customer Engagement
- Customer Experience
- Customer Insight
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Support
- Employee Engagement
- Employee Management
- Innovation
- Offshoring
- Operational Planning
- Operations Management
- Outsourcing
- People Management
- Performance Management
- Project Delivery
- SLA
- Sales
- Sales Operations
- Sales Presentations
- Senior Stakeholder Management
- Service Delivery
- Telemarketing
- Customer Relationship Management Crm
- Operations
- Cloud
- Business Process Outsourcing Bpo
- Cloud Computing
- Services
- Business Process Outsourcing
- Customer Relationship Management
Mark Ross Summary
- Mark Ross, based in Glasgow, GB, is currently a Marketing Operations Director at Ian Macleod Distillers Ltd. Mark Ross brings experience from previous roles at Ian Macleod Distillers Ltd and Teleperformance. Mark Ross holds a 1988 - 1992 Master of Arts (M.A.) in Economics and Politics @ The University of Edinburgh. With a robust skill set that includes Account Management, BPO, Budgets, Business Process Outsourcing (BPO), Business Transformation and more. Mark Ross has 1 emails on RocketReach.
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