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Mark Robertson Location
Louisville, KY, US
Mark Robertson Work
Technical Support Specialist @ (July 2016 - Present)
IT Engineer @ (June 2014 - July 2016)
Helpdesk Technician @ (January 2011 - July 2014)
Special Projects @ insight Communication (February 2006 - June 2014)
Technical Support at Insight Communications @ Insight Communications (January 2007 - January 2011)
Mark Robertson Education
Daymar College
NSA (Computer Networking)
2005-2009
Jefferson Community College, Kentucky
N/A (Computer Eng/ Business)
2000-2004
Mark Robertson Skills
Leadership
Customer Experience
IT Strategy
Verbal De Escalation
Team Building
Information Technology
Windows Server
Public Speaking
Active Directory
Broadband
VoIP
Customer Retention
Networking
Physical Security
Troubleshooting
Telecommunications
IP
Vendor Management
Software Documentation
Team Leadership
Process Improvement
IT Hardware Support
Strategic Planning
Avaya IP Telephony
Outlook
UCCE
Blackberry
Operations Management
Microsoft Excel
Network Security
Social Networking
Leadership Development
Cross Functional Team Leadership
Training
Escalation Resolution
Customer Service
Telephony
Printers
SQL
Management
VPN
Project Management
Remedy
Cisco Routers
Wireless
Security
Mobile Devices
Laptops
Call Centers
DoD
Mark Robertson Summary
Mark Robertson, based in Louisville, KY, US, is currently a Technical Support Specialist at Dealer Car Search. Mark Robertson brings experience from previous roles at Firstsource, Time Warner Cable, insight Communication and Insight Communications. Mark Robertson holds a 2005 - 2009 NSA in Computer Networking @ Daymar College. With a robust skill set that includes Leadership, Customer Experience, IT Strategy, Verbal De Escalation, Team Building and more. Mark Robertson has 6 emails and 3 mobile phone numbers on RocketReach.
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