Mark Reinhardt Email & Phone Number
Senior Director Of Operations @ Concentrix
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Mark Reinhardt Location
- Berlin, DE
Mark Reinhardt Work
- Senior Director Of Operations @ (May 2017 - Present)
- Site Director @ Convergys (March 2016 - May 2017)
- Site Director @ Convergys (January 2014 - February 2016)
- Operations Manager @ Stream Global Services (December 2004 - December 2013)
- Insurance Counselor and Underwriter @ (May 1999 - June 2000)
Mark Reinhardt Education
- Embry-Riddle Aeronautical University
Bachelor of Applied Science (B.A.Sc.) (Technical Operations Management)
1998-1999 - Georgian College
Aviation Management (Management)
1995-1998
Mark Reinhardt Skills
- Call Center
- Business Analysis
- Telecommunications
- Inbound Marketing
- Windows 7
- Business Process Improvement
- Leadership
- Quality Management
- Operational Excellence
- Project Delivery
- Incident Management
- Call Centers
- Training
- Vendor Management
- Process Improvement
- Quality Assurance
- Workforce Management
- Customer Service
- CRM
- BPO
- IVR
- Employee Engagement
- Sla
- Technical Support
- Offshoring
- Team Management
- Contact Centers
- Customer Experience
- Training Delivery
- Genesys
- Operations Management
- Employee Relations
- Change Management
- Call Center Development
- Employee Training
- Cross-functional Team Leadership
- IT Service Management
- ITIL
- Troubleshooting
- P&L Management
- Avaya
- Team Leadership
- Service Delivery
- Outsourcing
- Account Management
- Customer Retention
- Program Management
- IEX
- Customer Satisfaction
- Avaya Technologies
- Cross Functional Team Leadership
Mark Reinhardt Summary
- Mark Reinhardt, based in Berlin, DE, is currently a Senior Director Of Operations at Concentrix. Mark Reinhardt brings experience from previous roles at Convergys, Stream Global Services and Avemco Insurance Company. Mark Reinhardt holds a 1998 - 1999 Bachelor of Applied Science (B.A.Sc.) in Technical Operations Management @ Embry-Riddle Aeronautical University. With a robust skill set that includes Call Center, Business Analysis, Telecommunications, Inbound Marketing, Windows 7 and more. Mark Reinhardt has 4 emails and 1 mobile phone numbers on RocketReach.
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