2021 -
now Head of Operational Planning and Performance @
2020 -
2021 Telephony Optimisation Manager @
2019 -
2020 Forecasting and Planning Manager @
2018 -
2019 Resource Planning and MI Manager @ Arcadia Group Ltd
2017 -
2018 Performace, Planning and Productivity Manager (COO) @
2014 -
2017 Consolidation, Control and FTE Reporting Planning Manager @
2013 -
2014 Planning Manager (Oversight) @
2012 -
2013 Planning Manager (Mortgages) @
2007 -
2011 Capacity Planning Manager (Collections and Recoveries) @
2006 -
2006 Senior Resourse Analyst @
2000 -
2005 Planning Analyst (Unsecured Collections and Recoveries) @
Mark Oliver Education
Salts Grammar School 1987
-
1991
Mark Oliver Skills
Stakeholder Management
Business Process Improvement
Business Analysis
Resource Management
Call Centers
Process Improvement
Management
Analysis
Governance
Banking
Business Transformation
Outsourcing
Project Delivery
Project Planning
Customer Experience
Service Delivery
Financial Services
Accounting
Editing
Journalism
Financial Reporting
Capacity Planning
Planning
People Management
Demand Planning
Programme Delivery
Operational Planning
Demand Forecasting
Forecasting
Team Management
Team Leadership
Workforce Management
Strategy
Scenario Planning
Contact Centers
Risk Management
Senior Stakeholder Management
Change Management
Demand Management
Business Management
Project Management
Coaching and Mentoring
Problem Solving
Operational Support
Performance Management
Mark Oliver Summary
Mark Oliver, based in Leeds, GB, is currently a Head of Operational Planning and Performance at 1st Locate (UK) LTD. Mark Oliver brings experience from previous roles at Vitality, NatWest Group, Jet2.com and Jet2holidays and Arcadia Group Ltd. Mark Oliver holds a 1987 - 1991 Salts Grammar School. With a robust skill set that includes Stakeholder Management, Business Process Improvement, Business Analysis, Resource Management, Call Centers and more. Mark Oliver has 2 emails on RocketReach.
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