Head of Delivery - North @ (September 2022 - December 2023)
Senior Network Delivery Manager @ (August 2021 - September 2022)
Operations Manager @ (November 2020 - August 2021)
Customer Service Director @ (September 2014 - March 2020)
Customer Response Centre Manager @ (April 2013 - September 2014)
Group Shared Service Change Manager @ (July 2012 - April 2013)
Operations Manager @ Leven Energy Services Ltd (January 2012 - July 2012)
Project Manager @ (April 2009 - January 2012)
Contract Manager @ (April 2007 - April 2009)
Business Partner @ (January 2003 - January 2008)
Mark Oldham Education
Two Trees Sports College
GCSE (GCSE)
1983-1988
Mark Oldham Skills
Business Process Improvement
Business Strategy
Change Management
Coaching
Commercial Management
Communication
Contact Center Operations
Contract Management
Contract Negotiation
Cost Management
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Energy
General Data Protection Regulation (GDPR)
Leadership
Leadership Development
Management
Mentoring
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Net Promoter Score
Operations Management
Outsourcing
Performance Management
Process Improvement
Procurement
Program Management
Project Delivery
Project Management
Project Planning
Public Sector
Public Speaking
Risk Management
Salesforce.com
Stakeholder Engagement
Stakeholder Management
Team Building
Team Coordination
Team Leadership
Team Management
Team Motivation
Telecommunications
Training
Training & Development
Marketing
Mark Oldham Summary
Mark Oldham, based in Chorley, GB, is currently a Customer Assurance Manager at Cadent Gas Limited. Mark Oldham brings experience from previous roles at STL - Sterlite Technologies Limited, Network Plus and Vodafone Automotive. Mark Oldham holds a 1983 - 1988 GCSE in GCSE @ Two Trees Sports College. With a robust skill set that includes Business Process Improvement, Business Strategy, Change Management, Coaching, Commercial Management and more. Mark Oldham has 1 emails and 1 mobile phone numbers on RocketReach.
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