Mark Morano Email
Service Desk Analyst @ HCL America, Inc.
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Mark Morano Location
- Manila, NCR, PH
Mark Morano Work
- 2024 -now Service Desk Analyst @
- 2023 -2023 Technical Support Engineer @
- 2021 -2023 Site Engineer @ Gigafold Cable Links Inc.
- 2020 -2021 Customer Service Representative @
Mark Morano Education
- Rizal Technological University
Bachelor of Engineering - BE (Mechanical Engineering)
Mark Morano Skills
- English
- Networking
- Domain Name System (DNS)
- Microsoft Dynamics 365
- Security Operations
- Network Protocols
- Teamwork
- Network Security
- Analytical Skills
- Information Security
- Incident Response
- Wireless Access
- Network Engineering
- VMware
- VMWare ESXi
- VMware vSphere
- Agile
- Agile Testing
- Scrum
- Agile Web Development
- Agile Methodologies
- Service Desk
- Agile Software Development
- Service now
- IT Service Management
- Customer Service Management
- Guest Service Management
- Service Desk Management
- Sales
- ITIL Process
- ITIL Process Implementation
- ITIL Service Strategy
- ITIL Service Design
- ITIL Implementation
- Help Desk Support
- Cisco VPN
- Cisco
- Microsoft Products
- Software as a Service (SaaS)
- Customer Relationship Management (CRM)
- Ticketing Systems
- ITIL
- ServiceNow
- Project Management
- Project Planning
- Active Directory
- Information Technology
- Technical Support
- Program Management
- Troubleshooting
- Email Management
- Customer Satisfaction
- Mechanical Services
- Customer Service
- Site Coordination
- AutoCAD
- Adobe Photoshop
- Data Analysis
Mark Morano Summary
- Mark Morano, based in Manila, NCR, PH, is currently a Service Desk Analyst at HCLTech. Mark Morano brings experience from previous roles at Sungrow Power Supply Co., Ltd., Gigafold Cable Links Inc. and STARTEK. Mark Morano holds a Bachelor of Engineering - BE in Mechanical Engineering @ Rizal Technological University. With a robust skill set that includes English, Networking, Domain Name System (DNS), Microsoft Dynamics 365, Security Operations and more. Mark Morano has 2 emails on RocketReach.
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