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Mark Mercado Location
Valenzuela, NCR, PH
Mark Mercado Work
Service Manager @ (March 2022 - Present)
Associate Manager @ (June 2015 - March 2022)
Consultant @ (February 2012 - June 2015)
IT Operations Team Lead @ (August 2007 - February 2012)
Helpdesk @ Sykes Enterprises, Incorporated (November 2005 - July 2007)
Mark Mercado Education
Lyceum of the Philippines - Laguna
Bachelor of Science in Computer Science (Computer Science)
2001-2005
Mark Mercado Skills
Analysis
Billing
Business Intelligence
Business Process Improvement
Communication
Contract Management
Customer Service
Diversity & Inclusion
IT Management
IT Service Management
ITIL
Management
Microsoft Office
Mobile Devices
Organization Skills
Outsourcing
Problem Solving
Process Improvement
Procurement
Project Management
Security
Service Delivery
Service Management
Team Leadership
Team Management
Telecommunications
Troubleshooting
Vendor
Vendor Management
Infrastructure
Infrastructure Services
Mobilization
Mark Mercado Summary
Mark Mercado, based in Valenzuela, NCR, PH, is currently a Service Manager at ING. Mark Mercado brings experience from previous roles at Accenture, Eastcom Systems Pte Ltd. and Sykes Enterprises, Incorporated. Mark Mercado holds a 2001 - 2005 Bachelor of Science in Computer Science in Computer Science @ Lyceum of the Philippines - Laguna. With a robust skill set that includes Analysis, Billing, Business Intelligence, Business Process Improvement, Communication and more. Mark Mercado has 3 emails and 2 mobile phone numbers on RocketReach.
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